Operations Director

Lima, Lima S / .90000 - S / .120000 Y eClerx

Hoy

Job Description

Operations Director Contact Center

___

Location : Lima, PE

Type : Full-time

Vertical : Customer Operations

___

Summary

We are seeking a strategic Program Manager to lead multi-client delivery of customer service operations and Quality as a Service (QAAS). This role will own 24 / 7 operational oversight across multiple support channels (including voice, chat, email, QA), while ensuring strong cost controls and operational profitability.

Responsibilities

• End-to-end management of client programs with responsibility for service delivery, quality, and efficiency.
• Manage 24 / 7 operations, workforce planning, and shift alignment to optimize resource utilization.
• Drive QAAS execution and governance—audits, calibrations, and improvement initiatives.
• Prepare and manage budgets, control costs, and ensure profitability of each client engagement.
• Monitor operational and financial KPIs, identify cost-saving opportunities, and lead corrective actions.
• Partner with clients and internal teams for business reviews, escalations, and strategic inputs.
• Lead performance management, team development, and employee engagement across functions.
• Ensure compliance with client SLAs, company policies, and information security standards.

Eligibility Requirements

About EClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 14,000+ people across its global sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centers in India and Thailand. For more information, visit

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here .

Business Operations Specialist

Lima, Lima S / .90000 - S / .120000 Y EBANX

Hoy

At EBANX, you'll help expand access to payments and technology in some of the world's most dynamic markets. We're a

unicorn-status fintech

AI-powered

, and scaling fast across

29 countries and counting

1 billion consumers

, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you're looking to be part of a company that's transforming the future of payments with

clarity

ambition

, and

real-world impact

— we'd love to meet you.In Operations, we ensure everything runs with excellence, security, and according to the right processes. We focus on efficiency and quality, making sure every step of our solution happens smoothly, accurately, and reliably.

As a

Business Operations Specialist

, your mission is to maintain the integrity of EBANX's payment operations, ensure the best quality of payment approval, build strategic relationships with stakeholders, establish business continuity, identify strategic opportunities to improve EBANX's performance and provide technical support to internal and external areas.

You will also be responsible for :

Main requirements for this position

What would be a Plus

EBANX offers

#J-18808-Ljbffr