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(Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote)

(Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote)

SupportYourAppLima, Lima, Peru
Hace 15 días
Descripción del trabajo

Overview

(Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote)

What you will do

  • Provide exceptional technical support via calls and emails
  • Assume ownership of technical issues
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve complex tickets
  • Process customer inquiries containing technical issues and / or feedback, and provide solutions and resolutions
  • Maintain working knowledge of our client\'s products and services
  • Support on-site activities for technicians, customers, and subcontractors
  • Manage and maintain updated records of failures, maintenance activities, and bugs

What you need to succeed in this role

  • Excellent English communication skills (at least C1 for both spoken and written)
  • 2-4 years of prior experience in technical support, field service or related technical role
  • Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing)
  • Experience communicating with electricians, contractors or technically-minded customers
  • Familiarity with construction plans or wiring schematics
  • Experience with Google Workspace, Help Scout (or similar ticketing system)
  • Experience with Pipeline Deals CRM and QuickBooks
  • Excellent interpersonal skills

    • Will be a great plus

  • Strong troubleshooting and problem-solving skills, attention to detail

    • Benefits and Perks

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The terms of benefits may vary based on engagement type; specific terms will be defined in your agreement

    • Who we are

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and operate 8 hubs worldwide. We treat our team like our clients, offering care and a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills. Visit our website : www.supportyourapp.com

    Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics prohibited by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Part-time

    • Job function

  • Customer Service
  • Industries : IT Services and IT Consulting

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