Customer Experience Lead

About CookUnity :

Food has lost its soul to modern convenience. And with it it has lost the power to nourish inspire and connect us. So in 2018 CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food : chefs. Today CookUnity delivers 50 million meals a year from the industrys best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission : empower Chefs to nourish the world.

If that mission has you hungry in more ways than one youve found the right job posting.

About the Role

We are looking for a Customer Experience Lead to help our CX Supervisors with day-to-day operational responsibilitiestraining and initiatives aimed at enhancing customer satisfaction. This role requires a hands-on leader who is eager to dive into customer cases proactively identify opportunities for improvement and develop impactful training programs to empower the team.

The ideal candidate is both customer-focused and solutions-driven balancing day-to-day case management with strategic thinking to improve processes and elevate the overall customer experience.

Schedule Note : This role requires flexibility as schedules may include evenings weekends or holidays.

Responsibilities :

• Support CX Supervisors and Managers with daily operational tasks including customer queue management internal communications specialist support and team training.
• Manage minor customer escalations via phone chat or email delivering exceptional support while turning interactions into learning opportunities and case studies for the CX team.
• Analyze inbound conversations team KPIs and operational challenges using data-driven insights to identify patterns inefficiencies and areas for improvement .
• Serve as a liaison between market-level operations and the CX team ensuring customers receive timely updates and clear communication.
• Contribute to weekly meetings and assist in developing content for onboarding and training programs enhancing team knowledge and performance.
• Support miscellaneous projects and initiatives aligned with CX OKRs driving continuous improvement in customer experience.

Skills & Competencies :

Qualifications :

Specific Requirements :

Benefits

Get paid in USD

Work remotely : design the life that you want

Enjoy 15 days of vacation each year from the start date

16 fully paid Argentinean holidays

5- year Sabbatical : After 5 years with CookUnity you get a 4-week paid sabbatical

Family leave of 12 weeks for primary caregiver and 6 weeks for secondary caregiver fully paid

Compassionate Leave : 3-5 days each time the need arises

Customize the benefits that suit your needs! Access a range of perks tailored to you including learning opportunities wellness memberships delivery apps and more through our comprehensive benefit platform

Personalized English coach

CookUnity Medical Allowance

Interview process :

Important Timelines

Please note the following deadlines :

The entire interview process must be completed by January 26th.

Target start date : Feb 9th

If youre interested in this role please submit your application and if we think you might be a fit well get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin citizenship status protected veteran status genetic information or physical or mental disability.

A quick note for all candidates

Weve recently seen an increase in recruitment scams across the industry and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously sometimes as part of our process we may ask for a brief proof of humanity to confirm that were connecting with a real person not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us :

and interviews held through official company platforms (Google Meet or Zoom) never WhatsApp Telegram or SMS.

If something ever feels off or youre unsure about a message wed much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity and we care about keeping your experience (and safety) as genuine as possible.

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full Time

Experience : years

Vacancy : 1