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Field Service Manager Peru

Field Service Manager Peru

FLSmidthJosé Luis Bustamante y Rivero, Arequipa, Peru
Hace 14 días
Descripción del trabajo

Overview

Field Service Manager Peru at FLSmidth. The role requires an agile, forward-thinking leader who can make bold, informed operational decisions in the field to ensure service continuity, safety, and commercial opportunity.

Responsibilities

  • Deliver value-added service execution, contributing to the increase of Operating Income (OI) and Revenue for the Andean region.
  • Lead field operations aligned with global and regional strategies, ensuring customer commitments are met efficiently and safely.
  • Act as a regional technical leader, driving performance, mentorship, and continuous improvement within the Field Service Engineer (FSE) team.
  • Strengthen customer relationships and generate upselling opportunities through technical acumen and collaboration with sales.
  • Make difficult decisions balancing technical constraints, customer demands, and commercial impact.
  • Identify upselling opportunities during field interactions and convert service events into revenue-generating moments.
  • Lead by example to foster collaboration, accountability, and performance excellence across multidisciplinary teams.
  • Link day-to-day field operations with broader business and sales goals, contributing to the commercial pipeline and account strategies.
  • Inspire teams with a strong presence and energy, creating purpose and urgency.
  • Own reporting and presentation of KPI performance to regional and global leadership, ensuring transparency and alignment.
  • Ensure the team operates at a world-class standard, aligned with FLS’s commitment to innovation, safety, and value creation for the customer.
  • Provide ongoing feedback from the field to influence product improvements and process efficiency.

Key Responsibilities

  • Strategic and Operational Management : Ensure service excellence, safety (TRIF), utilization, and regional profitability KPIs.
  • Align with regional and global strategies to ensure effective field coverage and customer satisfaction.
  • Manage the execution of technical field services, coordinating schedules, priorities, and resources.

    • Commercial Contribution & Sales Support

  • Generate and track new service leads in CRM.
  • Collaborate with Key Account Managers and Site Account Managers to identify new commercial opportunities.
  • Contribute to increasing regional revenue and operating income through proactive service planning and execution.
  • Promote FLS solutions during service events to develop strategic service sales.

    • Team Leadership & Development

  • Lead, mentor, and develop a team of FSEs with a high-performance mindset.
  • Promote cross-training, certification, and specialization in key areas.
  • Oversee resource planning and headcount management.

    • Operational Decision-Making & Field Support

  • Make real-time operational decisions on-site, prioritizing safety, customer satisfaction, and efficiency.
  • Support in technical analysis, problem solving, and incident resolution.
  • Deliver technical feedback to improve product and process reliability.

    • Reporting & KPI Monitoring

  • Own key metrics : TRIF (safety), OI and Revenue, number of leads in CRM, monthly visit frequency, utilization and absorption, cost area, head count.

    • Qualifications & Experience

  • Engineering degree (Mechanical, Industrial, Metallurgical, or Chemical Civil Engineering).
  • Minimum 12 years’ experience in mining, field services, or industrial operations.
  • Proven leadership experience managing large, complex teams in high-performance environments.
  • Strong strategic thinking and commercial mindset.
  • Proven track record in improving service revenue and profitability (OI).
  • Excellent planning, resource allocation, and project management skills.
  • Experience in technical sales, field operations, and customer engagement.
  • Proficiency in ERP systems and CRM tools.
  • Advanced English (spoken and written) – Required.
  • Willingness to travel across the region.

    • Soft Skills & Leadership Traits

  • Inspirational leadership with a collaborative and mentoring approach.
  • Strategic problem-solver and hands-on decision-maker.
  • Strong interpersonal and stakeholder communication skills.
  • Agile, adaptable, and resilient under pressure.
  • High integrity and alignment with FLSmidth core values and business ethics.

    • What We Offer

  • Opportunity to lead a high-impact team in a globally respected mining technology company.
  • A strategic leadership role that connects technical service and commercial growth.
  • Competitive compensation, benefits, and career development programs.
  • A purpose-driven organization committed to sustainability and innovation.
  • A diverse and inclusive work environment aligned with FLS global culture.

    • All applicants must pass a panel interview, psychological and occupational screening, and pre-employment examinations.

    Join a diverse, innovative team dedicated to shaping tomorrow’s mining industry while fostering career growth and work-life balance.

    FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com / careers

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    Field Service Manager Peru • José Luis Bustamante y Rivero, Arequipa, Peru