Remote - Customer Support Specialist (English & Spanish Speaking) - LATAM Region

Overview

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With a huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

About the role

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast-paced, dynamic, and start-up work culture full of passionate and enthusiastic mindsets, you’re welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

Responsibilities

• Answer to incoming requests from customers via live chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Your expertise to meet the requirement

We appreciate

We offer

Hiring Stages

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