Talent.com
Esta oferta de trabajo no está disponible en tu país.
Lead Technical Account Manager

Lead Technical Account Manager

DynatraceLima Metropolitana, Lima, Peru
Hace 1 día
Descripción del trabajo

Join to apply for the Lead Technical Account Manager role at Dynatrace

Get AI-powered advice on this job and more exclusive features.

Your role at Dynatrace

As a Lead Technical Account Manager, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold TAMs in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. You will be a point of contact and resource for other Technical Account Managers which include coaching, mentoring, and providing feedback. These duties will also expand into partnering with other TAMs and customers to ensure success with Dynatrace Solutions.

Responsibilities and Duties

  • Coach, mentor, and provide feedback on an ongoing basis to other CSEs while providing tactical recommendations
  • Constantly go above and beyond to serve our customers and be a standard-setting example of our Core Values
  • Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and growth of the customer’s footprint
  • Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements
  • Function as a frontline technical resource for “best practice” and informal customer questions
  • Engage with customer support as a customer advocate to ensure speedy resolution of customer issues
  • Engage with Product management as the customer advocate on product roadmap discussions
  • Participate in Monthly and Quarterly Business Reviews with customers
  • Maintain current functional and technical knowledge of Dynatrace products and services
  • Document and share best practices in developing and using Dynatrace
  • Collaborate with support engineers, PM, and R&D to speed resolution and advocate for the customer
  • Provide insight and credibility with technical teams to understand issues and possible workarounds
  • Analyze support ticket trends / themes to develop success plans and enablement advice
  • Have a deep understanding of customers’ infrastructure, architecture, and business / regulatory requirements to speed up resolution

What Will Help You Succeed

Qualifications and Skills

  • Education : Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
  • 5+ years of work experience
  • Fluency in both Spanish and English with strong written and verbal communication skills
  • Prior leadership experience that is demonstrable
  • Experience with large enterprise customers, including executive leadership
  • Demonstrated ability in leadership, mentorship, and organizational behavior
  • A track record of going above and beyond for your team and customers
  • Excellent presentation and relationship-building skills with technical and non-technical audiences
  • Strong time management and self-direction
  • Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace, or SME in another observability platform
  • Willingness to learn new technologies and resolve complex technical issues
  • Industry-relevant Associate Level certification (AWS, Azure, Kubernetes, etc.)
  • Strong technical understanding and experience in SaaS
  • Familiar with one or more of the following technologies related to Dynatrace : Cloud / new stack technologies (OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.); Web and application servers (Apache, IIS, WebSphere, WebLogic, REACT, JBoss); Server-side technologies (Java Servlets, PHP, HTML, CSS, JavaScript, Ajax); Mobile technologies (iOS, Android WebKit); DevOps toolchains (Ansible, Jenkins, Chef, Puppet); CMDB / ITSM (ServiceNow, BMC).
  • Must be customer service oriented with teamwork, collaboration, adaptability, and initiative
  • Proven ability to think strategically and execute tactically while maintaining high customer satisfaction
  • Strong self-learner with ability to build professional networks
  • This position requires traveling to the US once a year and frequent customer visits within LATAM
  • Dynatrace Associate / Professional level certifications or equivalent in another observability platform preferred

    • Why you will love being a Dynatracer

  • A one-product software company delivering real value to large enterprises and millions of end customers globally
  • Work with the latest technologies and be at the forefront of innovation in tech at scale
  • Collaborative, innovative culture that welcomes unconventional ideas
  • Opportunities for growth and a tailor-made career development program
  • International team with English as the corporate language
  • Diverse, global culture and background of our team

    • Privacy notice : Please review the Dynatrace privacy policy here : https : / / www.dynatrace.com / company / trust-center / policies / recruitment-privacy-notice

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Sales and Business Development

    • Industries

  • Software Development

    • Referrals increase your chances of interviewing at Dynatrace by 2x

    Sign in to set job alerts for “Technical Account Manager” roles.

    Implementation & Technical Account Manager Team Leader

    Technical Account Manager (Engineering Matcher)

    Ubuntu Sales Engineer (English / Spanish Required)

    (Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote)

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Account Manager • Lima Metropolitana, Lima, Peru