[Trilingual Portuguese] - Social Media Expert [On Site-San Isidro] (Aplica ya)...

Resumen

Why TP?

We are the industry leader with presence in 95 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond.

Are you ready to work with the best?

Responsabilidades

What you’ll do as a Social Media Content Expert?

• Review user-generated content on the platform, including social media apps text descriptions, messages to organizers, comments, and uploaded images and videos.
• Interpret user-generated content in accordance with the area and take appropriate actions on accounts per internal policies and procedures.
• Ensure that the principal area remains compliant with applicable regulations.
• Identify high-risk accounts and support the mitigation of risks associated with personal, business, and nonprofit creators on the platforms.
• Review notifications of unauthorized payments, respond to issuer disputes, and perform any outreach as necessary.
• Provide high-quality email and occasional phone support to customers and other stakeholders to ensure creators' authenticity and safe delivery of media for users.
• Interface with customers to complete vetting requirements, apprise of account status, and offer general support in the context of risk management.
• Review customer appeals on account removals.
• Identify trends to share with management to enhance our internal processes and systems.

Requisitos

This is what you need to be a part of the TOP Team :

Enjoy :

Be part of a multinational company dedicated to the BPO field and start your professional development #LikeaPro

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