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▷ (Solo Quedan 15h) Gerente de Calidad Formación Bilingüe Aerolíneas...

ConcentrixSan Isidro, Lima, PE

Hace 11 días

Descripción del trabajo

Training & Quality Manager

The Training & Quality Manager To manage and facilitate, in a dynamic and passionate manner, the performance and deliverables of a client specific Training and Quality teams to exceed the expectations of the company and clients based in a continuous improvement of an effective and efficient operational delivery and end user satisfaction.

KEY ACCOUNTABILITIES

Develop, establish, and review Quality and Training procedures, standards and specifications
Standardize SLAs and assure execution according to customer and operational needs
Monitor performance through data gathering and create statistical reports
Investigate causes of quality problems, suggest changes, propose solutions, and execute
Assure that Team Leads and direct reports obtain and maintain technical and instructional knowledge and skills
Analyze the departments needs to develop innovative programs or modify and improve existing ones
Execute periodic round tables with Trainees, Trainers, Quality Agents, Operations, and Clients for process improvements with cost‑effective alternatives
Identify opportunities for automation to improve efficiencies
Develop and analyze reports for Operation Managers and Clients with the necessary execution plans
Periodic monitor of Training Instructor performance and effectiveness of training programs
Regularly collaborates with Clients, Operations, Training Leads, QA Leads, QA Analysts and Trainers for feedback, updates, and action plans for driving key training projects
Perform employee development and administrative supervision of Team Leads and direct reports
Develop the departments scorecard with measurement of demonstrable results
Proactively removes outliers and potential risks
Participates and leads in strategic and operational planning sessions for the organizations development
Looks to reduce waste and increase efficiency
Applies Six Sigma methodology

REQUIRED SKILLS

Bachelors degree preferred

Strong communication skills, both written and verbal

Proficient in Microsoft Office

Ability to lead team in multi‑tasking, prioritization, and meeting timelines on deliverables

Ability to mentor, coach and provide direction to a team of employees

Self‑starter, sense of urgency, and works well under pressure

Ability to foster a sense of professionalism and relationship building for self and team

Results and detail Oriented

Strong data analysis and self driven individual

Strong problem solving and critical thinking skills

Ability to present complex information to a variety of audiences / Strong teamwork

Ability to create important level presentations for clients.

REQUERIMIENTOS

Requerimientos- Educación mínima : Universitario 1 año de experiencia Conocimientos : Liderazgo, Call Center, Calidad Palabras clave : lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, quality, qa, training, capacitacion, capacitador

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Solo Quedan 15H • San Isidro, Lima, PE