Site Reliability Engineering Manager (SRE)

Overview

OpenLoop is looking for a Site Reliability Engineering Manager (SRE) to join our team in Lima, Peru. This role will be part of the Engineering Team.

Responsibilities

• Build, lead, mentor, and grow a team of Site Reliability Engineers
• Conduct regular 1 : 1s, performance reviews, and career development planning
• Foster a culture of learning, collaboration, continuous improvement, sense of urgency, and clear communication
• Recruit, interview, and onboard new SRE team members
• Collaborate with engineering leadership on team planning and resource allocation
• Address and evaluate current system landscape to build an SRE roadmap and determine headcount
• Define and implement SRE strategy aligned with business objectives
• Establish and maintain SLIs, SLOs, and error budgets across all services
• Drive incident response processes and post-mortem culture
• Lead capacity planning and infrastructure scaling initiatives
• Oversee monitoring, alerting, and observability implementations
• Champion automation and infrastructure-as-code practices
• Partner with engineering teams to improve system reliability and deployment practices
• Work with security teams to implement secure, compliant infrastructure
• Collaborate with the product team to balance feature velocity with reliability
• Engage with executive leadership on infrastructure strategy and planning
• Coordinate with vendors and external partners on critical infrastructure components
• Ensure 24 / 7 system availability and rapid incident response
• Implement and maintain disaster recovery and business continuity plans
• Drive cost optimization initiatives while maintaining reliability standards
• Establish and track key reliability metrics and KPIs
• Lead efforts to reduce toil and increase automation

Qualifications

Desirable / Additional Experience

Benefits

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