Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team that cares not just about the work we do – but also about each other. We are makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world so we can all enjoy living in it.
Career Area
Product Support
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Site Performance Manager – Overview
We have an exciting opportunity for a dynamic Site Performance Manager to enhance the performance of Caterpillar Mining Products at key mine sites across Southern Latin America. As a Site Performance Manager, you’ll be the go‑to Caterpillar expert at the mine site where data meets action, and strategy meets execution. You’ll dive deep into fleet performance, uncover root causes of downtime, and lead cross‑functional initiatives that drive real, measurable improvements. From influencing dealer and customer operations to managing complex projects and aligning global resources, you’ll be at the heart of Caterpillar’s mission to deliver unmatched value and uptime.
What You’ll Do
Performance Expert – Analyze site‑level data to identify downtime drivers (technical, operational, logistical, or procedural).Influence Stakeholders – Align and influence stakeholders across Caterpillar, Dealers, and Customers without direct authority to drive performance improvements.Own Metrics – Monitor and manage KPIs such as equipment availability, parts availability, cost per ton, and uptime.Strategic Projects – Develop and execute performance improvement initiatives based on data insights and site needs.Consultant Role – Advise site leadership on application practices and product health strategies.Matrix Coordination – Serve as central point of contact for Caterpillar at the site, coordinating with Product Support, Commercial, and Technical teams.Risk Management – Manage Caterpillar’s business risk and ensure alignment with commercial recovery strategies.What Makes This Role Unique
High Visibility – You’ll be the face of Caterpillar at key mine sites.Impactful Work – Your insights and actions will directly improve customer operations and satisfaction.Autonomy & Ownership – Lead initiatives with the freedom to innovate and execute.Collaborative Culture – Work with passionate experts across Caterpillar, Dealers, and Customers.Career Growth – This role is a launchpad for future leadership opportunities in mining and beyond.What You Have
Technical ExcellenceSite operations experience, fleet maintenance, understanding of repair processes, and dealer operations experience.Deep understanding of mining operations and equipment – this will set you apart.Ability to run complex projects across multiple departments and stakeholders.Data AnalysisStrong data analysis skills to identify trends and root causes.Ability to lead initiatives from concept to execution.Relationship ManagementProven ability to build trust and influence across diverse teams and organizations.Skilled in establishing and maintaining healthy working relationships with clients, vendors, and peers.Strategic ThinkingAbility to see the big picture while managing the details.Field SupportKnowledge of and experience with post‑sales support; ability to support maintenance of hardware products.Customer FocusKnowledge of the values and practices that align customer needs and satisfaction as primary considerations.Consulting & CommunicationKnowledge of consulting techniques, roles, and responsibilities.Project management skills; ability to execute and drive actions.Effective communication : understanding of concepts, tools, and techniques for clear transmission of ideas and needs.Problem SolvingKnowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving problems.Basic Requirements
Bachelor’s degree – preferable Engineering or Mining.Experience in mining and machines.Experience with mining customers / dealers.English pre‑advanced level.Experience leading projects across diverse teams.Top Candidates Will Also Have
Experience with Mining Caterpillar Products.Experience with Caterpillar Dealers.Additional Information
This position may require 50‑60% travel.The role will require working on‑site full‑time at a Caterpillar office.Posting Dates
octubre 21, 2025 – noviembre 4, 2025
Equal Opportunity Employer
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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