About the client : Our client, a US-based Criminal
Defense Law Firm, is committed to delivering strong legal
representation with a client-focused approach. The firm is known
for its professionalism, responsiveness, and dedication to guiding
clients through complex legal matters with care and integrity.
About the role : Our client is seeking a Bilingual Intake Specialist
to serve as the first point of contact for potential clients. This
role is critical in criminal defense, where timely response and
accurate information gathering directly impact case outcomes. The
position combines intake, information process, client follow-ups,
and more. The ideal candidate is, confident handling sensitive
situations, and highly detail-oriented to ensure precise case
documentation. US Law firm experience is preferred. What you’ll be
doing : Answer incoming calls and respond to urgent client inquiries
professionally and calmly. Conduct structured intake interviews for
criminal defense matters, gathering detailed and accurate case
information. Enter, update, and manage client data in case
management software such as Filevine or Clio. Assess urgency and
ensure critical matters are escalated appropriately. Schedule
follow-ups and maintain consistent communication with prospective
and active clients. Provide receptionist support, including call
routing, message taking, and email responses. Ensure all
documentation is accurate, complete, and compliant with firm
procedure s. Who are we looking for? 2+ years of experience in
legal intake, criminal defense case management, or receptionist
roles within a US law firm. Fluency in Spanish and English (spoken
and written). Strong organizational skills with the ability to
manage multiple calls and tasks simultaneously. Experience using
Filevine, Clio, or similar legal case management systems. Ability
to remain empathetic, calm, and professional when handling
distressed or urgent callers. Excellent written and verbal
communication skills. Position : Intake Specialist Remote Status :
Fully Remote Preferred Location : Latin America Working Hours : 9 : 00
am - 5 : 00 pm EST Holidays : US Federal Holidays Salary : USD 1000 -
USD 1400 per month Internal Job ID : 1138
Intake Specialist - 1138 - Lima, Peru • Provincia de Lima, Peru
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