Operations Partner - Americas

Overview

Join to apply for the Operations Partner - Americas role at Intrepid Travel .

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people : Are you passionate about delivering exceptional travel experiences and ensuring operational excellence? Intrepid Travel is looking for an Operations Partner to work closely with our network of Destination Management Companies (DMCs) and third-party operators. In this role, you will ensure that company goals relating to safety, quality control, and customer feedback, as well as operational best practices, are met and sustained.

The Operations Partner plays a key role in developing operational staff, monitoring performance, and taking proactive steps to address any safety or quality issues. You will also contribute to a variety of operational projects, working alongside the Intrepid Safety team to implement safety initiatives and collaborating with the Leader Engagement Partner to design, maintain, and deliver training materials for Leaders around the world.

In addition, the Operations Partner may act as a subject matter expert on cross-functional projects that support Intrepid’s strategic goals, providing insight and guidance to help drive continuous improvement across the business. This role is ideal for someone who thrives in a dynamic, collaborative environment and is motivated by ensuring excellence in operations and delivering outstanding experiences for employees, tour leaders and customers.

This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in Lima, Peru.

Responsibilities

• Develop operational staff, monitor performance, and address safety or quality issues.
• Contribute to operational projects and work with the Safety team to implement safety initiatives.
• Collaborate with the Leader Engagement Partner to design, maintain, and deliver training materials for Leaders around the world.
• Support cross-functional projects to drive continuous improvement across the business.
• Work in a dynamic, collaborative environment to ensure excellence in operations and customer experiences.

Qualifications

Our people and culture

Our people reflect the diversity of our customers and the communities we visit : Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewards and development

We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words; they are the pillars of our success and every day it’s our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need. We will then be in touch to support your application.

Employment details

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