Talent.com
Mercor
Customer Success Specialist Fully RemoteMercor • Lima, Peru
Customer Success Specialist Fully Remote

Customer Success Specialist Fully Remote

Mercor • Lima, Peru
Hace 13 días
Descripción del trabajo

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco our investors include Benchmark General Catalyst Peter Thiel Adam DAngelo Larry Summers and Jack Dorsey.

Position: Customer Success Engineer (LatAm)
Type: Contract
Compensation: $35000$50000
Location: Remote
Commitment: Substantial overlap with Pacific Time (PT/PST)

Role Responsibilities

  • Investigate talent-reported issues end-to-end. Reproduce bugs identify root causes and separate UX friction model edge cases and system defects.
  • Debug across our AI SaaS stack using telemetry logs network inspection and database queries to understand production behavior.
  • Triage with sound judgment. Escalate true engineering issues and resolve others via configuration prompt refinement or clear user guidance.
  • Surface systemic patterns and product risks to engineering and product leadership.
  • Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
  • Communicate with precision professionalism and empathy.

Qualifications

Must-Have

  • Ability to debug web applications.
  • Degree in Computer Science Software Engineering or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
  • Experience building modern web applications (React Node Flask etc.).
  • 25 years of experience supporting customers on such web applications.
  • Comfortable with AI systems. Experience with LLMs agents or generative models.
  • Experience exploring behavior of AI tools (fine-tuning prompt chains chain-of-thought debugging or building agents).
  • Ability to understand model outputs failure modes hallucinations and feedback loops.

Preferred

  • Familiarity with how modern AI APIs work (OpenAI Anthropic etc.) or how agent frameworks (LangChain AutoGPT etc.) function.

Application Process (Takes 2030 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information please check:
  • For any help or support reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.


Employment Type : Full Time
Experience: years
Vacancy: 1

Crear una alerta de empleo para esta búsqueda

Customer Success Specialist Fully Remote • Lima, Peru

Ofertas similares

UX Analyst (Product Workflows) | Field Operations SaaS | Remote (LATAM)

Atomic HRCallao, Callao Region, Peru

Our client is a software company that helps property managers inspect properties and turn what they find into clear, shareable reports.Someone opens the app on their phone, walks a property capturi... Mostrar más

Insight Analyst | 100% Remote | LATAM

Prometeo TalentLima, Callao Region, Peru

Prometeo Talent is a recruitment agency with a strong presence across the Americas and Europe.We specialize in connecting companies with exceptional professionals across data, analytics, and busine... Mostrar más

Business Development Manager LATAM (Remote, Spanish Speaker)

NordicrecruitersLima, Peru
Quick Apply

Are you a results-driven professional with a passion for business development and strategic growth across Latin America? Do you thrive in fast-paced, international environments and want to make a m... Mostrar más

SEO Manager | Remote for U.S.-Based Higher Education Marketing Agency

Atomic HRLima, Callao Region, Peru

Our client is a performance marketing agency specializing in mission-driven organizations across higher education and nonprofit sectors.They combine sharp strategy, creative excellence, and data-dr... Mostrar más

Brand Lift - Project Manager | US company | Remote

Prometeo TalentLima, Callao Region, Peru

Prometeo Talent is a recruitment firm specialized in connecting top talent with leading companies across the Americas and Europe.We are currently partnering with a fast-growing U.We are looking for... Mostrar más

Paid Media Specialist (Meta) | ECommerce | Remote (LATAM)

Atomic HRLima, Callao Region, Peru

We’re hiring a hands-on Paid Media Specialist who can own Meta Ads for eCommerce accounts end-to-end.This is a performance role (not a CMO/manager role): you’ll be in-platform daily, launching and ... Mostrar más

Ad Operations Specialist (Tagging & Trafficking) | 100% Remote | LATAM

Prometeo TalentLima, Callao Region, Peru

We specialize in connecting companies with outstanding tech and digital operations professionals.We’re looking for a Ad Operations Specialist (Tagging & Trafficking) to support the setup, validatio... Mostrar más

Project Manager | US company | Remote

Prometeo TalentLima, Callao Region, Peru

Prometeo Talent is a #1 rated Recruitment Agency spread throughout America and Europe.We excel in connecting companies with exceptional tech and engineering professionals.Our HR and recruitment pro... Mostrar más

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Lima, LIM, PE

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mostrar más

Scheduler (Remote – LATAM only)

JanieLima, Callao Region, Peru

Scheduler (Remote – LATAM only).Schedule appointments quickly and accurately.Manage high volume of inbound and outbound calls.Clearly explain appointment logistics and medical instructions.Maintain... Mostrar más

Clipping Specialist

Selection BookLima, Callao Region, Peru

Clipping & Short Form Content Editor.TikTok, Reels y YouTube Shorts.No buscamos únicamente a alguien que edite videos.Queremos una persona obsesionada con la retención, el ritmo y la viralidad del ... Mostrar más

Delivery Lead

MarvikLima, Callao Region, Peru

Want to work with the latest technologies on projects that include Deep Learning, Computer Vision, NLP, LLMs, Recommender systems, Data science, and more?.Lead delivery in ambiguous and evolving AI... Mostrar más

Affiliate Manager | 100% Remote | LATAM

Prometeo TalentLima, Callao Region, Peru

At Prometeo Talent, we connect outstanding professionals with companies that are shaping the future of digital industries.With a strong presence across the Americas and Europe, we’re proud to be on... Mostrar más

Senior Software Engineer — Payments (Remote LATAM)

PlaybypointLima, Callao Region, Peru

Open to other timezones with overlap to.We're a rapidly expanding startup at the forefront of the racquet sports industry.At Playbypoint, we specialize in providing innovative enterprise software s... Mostrar más

Business Development Manager (Spanish) - Remote, Peru, Argentina

NordicrecruitersLima, Peru
Quick Apply

We are looking for an ambitious Business Development Manager fluent in Spanish to lead and expand our LatinAmerican client base from Lima.In this role, you will identify new business opportunities ... Mostrar más

Customer Success Engineer - AI SaaS

MercorLima, Lima Province, Peru
Quick Apply

Headquartered in San Francisco, our investors include.Customer Success Engineer (LatAm).Substantial overlap with Pacific Time (PT/PST).Investigate talent-reported issues end-to-end.Reproduce bugs, ... Mostrar más

Expansion Manager Tokenization (100% remote)

Tether Operations LimitedLima, LIM, PE

Join Tether and Shape the Future of Digital Finance.At Tether, we’re not just building products, we’re pioneering a global financial revolution.Our cutting-edge solutions empower businesses—from ex... Mostrar más

Latin American Voice Actor - Fully Remote | Upto $150/hr

MercorLima, Lima Province, Peru
Quick Apply

Headquartered in San Francisco, our investors include.Voice Actor: CX Agent Voice Cloning (Spanish - Latin America).Record high-quality voice samples across diverse scripts such as conversational, ... Mostrar más