Director of Information Technology- Insurance Agency Experience Required

Lead Support Engineer - Information Technology Business Partner - Insurance Industry

Our client is seeking a strategic, client-facing, hands-on IT Business Partner / Lead Engineer / Help Desk Team Lead with experience in the Insurance Industry (front and back office knowledge of AMS360 / Vertafore and / or Applied EPIC and agency workflows) to provide high-level support across multiple clients. The role involves help desk support, systems integration, end-user support, website management, and cybersecurity protocols, with a strong understanding of the Microsoft Office environment. Microsoft certifications and Insurance Industry knowledge are a plus.

The ideal candidate will be motivated, self-starting, with a proven track record in IT consulting and team leadership, capable of supporting all organizational levels and managing multiple clients.

DUTIES INCLUDE :

• Planning, installing, configuring, maintaining, and supporting applications, AMS systems, and hardware.
• Communicating effectively across all organizational levels.
• Troubleshooting hardware and software issues promptly to meet SLAs.
• Monitoring Helpdesk entries to ensure client needs are met.
• Daily monitoring of applications and data links.
• Organizing and coordinating software and hardware deployment and upgrades.
• Providing ongoing user education and training.
• Proposing improvements for products and services.
• Investigating customer issues and business processes.
• Overseeing cybersecurity measures.
• Managing website maintenance and optimization.
• Responding to support calls and monitoring helpdesk queues.
• Working outside normal hours on a rotational basis.

BASIC QUALIFICATIONS :

While primarily remote, the candidate should reside in Southern California for occasional onsite support. The role offers competitive pay, full benefits, holidays, and paid time off. No visa sponsorship is available, and outside agencies should not apply.

Additional Details :

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