Quality Assurance Officer

• Ensure every fruit arrival, claim, ageing or process has a completed quality report.
  
• Send reports to growers/departments within 48 hours; notify growers if a report is missing.
  
• Maintain direct communication with quality inspectors to stay updated on inspection plans.
  
• If product is not inspected, create a simulated inspection in the system to show acceptance with customer backup.
  
• If inspection/report isn’t in the main platform, it must be re-entered correctly.
  

• Continuously update and check the master tracking document for all inspection reports per lot.
  
• Highlight lots with quality concerns from origin → destination; alert inspectors and report findings to the quality committee.
  
• Keep a full record of issues and follow-up actions.
  

• Handle all pre‑claims, claims and quality issues centrally.
  
• Open a claim file and follow the full claim procedure, including documentation and event timeline.
  
• Coordinate insurance/survey inspections as needed.
  
• Block inventory when fruit must be held for survey.
  
• Track and record all expenses linked to the claimed lot.
  
• Close the claim with final info for liquidation and notify growers.
  
• All claim closures require approval from QM or superior.
  

• Oversee all fruit processes/handling (related to claims or otherwise).
  
• Begin with a formal process request to operations.After completion, quality must check and approve for payment.
  
• Update all processes in Famous, including changes, waste, materials, and special charges.
  

Inventory Control

• After receiving fruit + quality report, identify pallets needing action, processing or priority shipping.
  
• Block pallets in Famous if required.
  
• Follow quality committee guidelines for priority parameters and keep these updated.
  
• Review inventory daily and report aged or action‑required pallets (morning roundup).
  
• Request reinspection for pallets that exceed age parameters.
  

Reporting & Statistics
Weekly reporting to the strategic team, including:

• Quality-on-arrival performance
  
• Open and closed claims/issues
  
• Inventory ageing status
  
• Process performance