Control Support Engineer

Overview

As a Control Support Engineer, you will be responsible for providing expert-level support for the ADAPTO system, Vanderlande’s shuttle-based AS / RS technology. Your main objective is to ensure optimal system performance by handling software and control issues, supporting system recovery, and driving continuous improvements. This role is key to maintaining high system availability and delivering outstanding service to our customer.

Responsibilities

Provide second-line technical support focused on the control and software aspects of the ADAPTO system.

Analyze and resolve faults related to system behavior, PLC logic, and software integration.

Support root cause analysis (RCA) and implement corrective and preventive actions.

Collaborate with on-site maintenance teams during incidents and escalations.

Monitor system performance and proactively identify areas for optimization.

Liaise with global Vanderlande expert teams (R&D, Controls, Product Support) for complex issue resolution.

Participate in software updates, system reconfigurations, and commissioning activities as needed.

Maintain detailed documentation of interventions, updates, and change logs.

Train and guide technicians and operators on control-related processes and best practices.

Requirements

Bachelor’s degree in Electrical Engineering, Automation, Mechatronics, or related field.

3+ years of experience in industrial automation or control systems, preferably in logistics or material handling environments.

Strong knowledge of PLC programming (preferably Siemens TIA Portal).

Understanding of control architecture, sensors, actuators, and industrial networks (e.g., Profinet).

Experience working with automated storage and retrieval systems (AS / RS) is a strong advantage.

Analytical mindset and strong troubleshooting skills.

Ability to work under pressure and manage priorities in a dynamic environment.

Good communication skills and proficiency in English (written and spoken).

Willingness to work in shifts or provide on-call support as needed.

Key Competencies

Problem-solving and critical thinking

Attention to detail

Collaboration and communication

Initiative and continuous improvement mindset

Customer focus

Technical rigor

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