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L&D Instructional Design / Development

L&D Instructional Design / Development

ConcentrixCallao, Callao, Peru
Hace 23 días
Descripción del trabajo

Overview

Join to apply for the L&D Instructional Design / Development role at Concentrix .

Concentrix is a global technology and services leader that partners with brands to power intelligent transformation. We shape new opportunities in over 70 countries and welcome diverse talent who are curious and eager to grow.

Job Title

L&D Instructional Design / Development

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Essential Functions / Core Responsibilities

  • Develop and maintain training materials for participants and facilitators, including learning objectives, activities, content based on top call drivers, and performance measurements
  • Collaborate with peers to propose creative learning solutions for different audiences
  • Identify and provide improvement recommendations to lesson specifications, including alternative delivery methods / approaches
  • Interact with and lead discussions with multiple key stakeholders to gather input on program needs and classroom delivery strategies
  • Mentor peers by conducting peer reviews for other Instructional Designers
  • Lead learning initiative projects and drive consistency within core team members
  • Create onboarding material, a development SharePoint site for content creation, and related project documentation
  • Lead or collaborate with business stakeholders on analysis and redesign of curriculum maps to improve efficiency or reduce training time
  • Lead Trainer the Trainer demonstrations; synthesize and follow up on feedback
  • Oversee implementation, consolidate feedback, conduct performance analysis to validate training effectiveness, and update materials accordingly
  • Read and interpret reports to perform analysis, identify trends, and recommend learning solutions
  • Stay current on industry trends to recommend innovative techniques
  • Provide backup support to the Instructional Design Manager as needed
  • Coordinate and monitor work assignments within timelines; assist in problem resolution and guide team members to apply sound business solutions

Your Qualifications

We welcome game-changers from diverse backgrounds who are curious and eager to learn. The role suits individuals who help others and deliver strong customer outcomes.

  • Bachelor's Degree in a related field; 3–5 years of experience preferred
  • Professionalism and ability to build relationships
  • Strong attention to detail
  • Self-starter with urgency; ability to work under pressure and take initiative
  • Ability to multi-task, prioritize, and meet deadlines
  • Proficient in Microsoft Office
  • Strong written and verbal communication skills

    • Additional Requirements

  • Proficient in content development tools (e.g., Adobe Captivate, Articulate 360, Vyond)
  • Proficient in photo and audio editing software (e.g., Photoshop, Illustrator, MS Paint, Adobe Audition, Audacity)
  • Effective presentation skills, including adult / accelerated learning techniques

    • Career Framework Role

  • Developed professional expertise with several years of work experience; applies policies and procedures to resolve issues
  • Exercises judgment and analyzes data to recommend solutions to problems
  • Proposes process improvements based on experience and knowledge
  • Uses subject matter knowledge to suggest solutions
  • Often works independently with minimal guidance

    • Disclaimer

    The statements describe the general nature and level of work; they are not exhaustive of all responsibilities, duties, and skills required.

    What’s In It For You

    We challenge conventions to deliver outcomes and create customer experiences that go beyond WOW. We invest in our game-changers to help them thrive and empower our clients and their customers.

    Power the best version of you. If this feels like the right step, apply today and join over 440k+ game-changers globally who call Concentrix their employer of choice.

    Concentrix is an equal opportunity employer

    We are united as one team, globally. We are committed to equal employment opportunities for all candidates regardless of race, age, gender identity, sexual orientation, religion, ethnicity, disability, or any other classification protected by law.

    Location

    GTM Work-at-Home

    Language Requirements

    English (Required)

    Time Type

    Full time

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    Instructional • Callao, Callao, Peru