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Service Engineer - Technical-Commercial Leader [28 / 09 / 2025]...

Service Engineer - Technical-Commercial Leader [28 / 09 / 2025]...

MindrayLima Metropolitana, Lima, PE
Hace 5 horas
Descripción del trabajo

Overview

We are currently seeking a Customer Service Engineer for our Patient Monitoring and Life Support (PMLS) line in Peru.

Responsibilities

  • Provide professional technical support for Mindray products to both distributors and end users.
  • Serve as a technical resource to support our distributors and their teams.
  • Respond to calls and emails from distributors.
  • Manage service and spare parts requests from distributors.
  • Monitor service quality indicators of our distributors and ensure customer satisfaction.
  • Visit customers together with distributors to ensure their needs are met.
  • Support the training and development of distributors and internal teams.
  • Collaborate with sales and marketing teams by providing specialized technical support.
  • Occasionally provide value-added services to certain hospitals (training, maintenance, inspections).
  • Take responsibility for the effective management of your assigned service area, including promoting new contracts and coordinating with clients for renewals.

What we are looking for

  • Graduate in Biomedical Engineering, Electronics, or related fields.
  • Experience with patient monitors and life-support medical devices (desirable).
  • Technical skills in diagnostics, repair, and calibration of medical products (desirable).
  • Proficiency in written and spoken technical English
  • Excellent communication and interpersonal skills, with the ability to build strong relationships.
  • Negotiation skills and a problem-solving mindset.
  • Proactive attitude and enthusiasm for the role.
  • Availability to travel within and outside the country.
  • Provide field support to distributors.

    • Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Engineering, Management, and Sales
  • Industries : Medical Equipment Manufacturing

    • Benefits

    We offer : Highly Competitive Salary + Excellent Benefits + Career Enhancement

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    Engineer • Lima Metropolitana, Lima, PE