Principal Site Reliability Engineer (AI-first SRE)

Principal Site Reliability Engineer (AI-first SRE)

Groupon is modernizing its global platform, and reliability is at the center of that transformation. We’re looking for a Principal Site Reliability Engineer to lead the evolution from reactive maintenance to predictive, AI‑driven resilience. You’ll design intelligent, self‑healing systems that prevent incidents before they happen, ensuring our customers enjoy fast, secure, and reliable experiences across millions of daily interactions.

Key Responsibilities

• Architect and maintain self‑healing systems with 99.9%+ availability targets.
• Use AI / ML to automate infrastructure governance and detect configuration or IaC anti‑patterns.
• Implement adaptive SLIs / SLOs that evolve automatically from real‑time data.
• Build AIOps‑based observability and auto‑remediation pipelines.
• Apply predictive modeling to forecast failures before they impact users.
• Lead chaos, performance, and resilience testing programs.
• Map platform and service behavior to revenue impact and drive improved revenue resilience through better infrastructure performance.
• Mentor engineers and drive reliability standards across teams.
• Partner with platform, data, and product teams to ensure stability aligns with business goals.
• Support major incident response, incident review, and participate in on‑call rotations.

Key Requirements

Nice to Have

What Success Looks Like

We Are Interested In

What We Offer

Join us to push the boundaries of platform reliability and drive meaningful change in a fast‑evolving digital world! Groupon is an AI‑First Company committed to building smarter, faster, and more innovative ways of working — and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e‑commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach.

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