Senior Field Service Specialist - Arequipa

About FLS

At FLSmidth, we are powering the future of world‑class mining. For over a century, we have delivered innovative engineering, equipment, and service solutions that improve productivity while reducing environmental impact. Our Mission Zero initiative drives the journey toward zero emissions in mining, combining technology, expertise, and sustainability to transform the industry.

Department Summary – South America Sales & Services (SAMS)

SAMS bridges global engineering excellence with on‑site operational challenges. Our services division ensures that customer assets perform at peak efficiency through proactive maintenance, technical expertise, and data‑driven solutions. As part of SAMS, you will join a high‑impact, customer‑focused team, collaborating across the region to deliver operational excellence.

Role Summary – Senior Field Service Specialist

As a Senior Field Service Specialist , you will be a strategic leader on‑site, overseeing operational performance, mentoring junior staff, and leading technical problem‑solving for our mining clients. Based in Arequipa, you will drive the adoption of best‑in‑class service solutions, identify optimization opportunities, and ensure operational reliability, safety, and sustainability across client operations.

This role is ideal for an experienced, ambitious professional who thrives in a dynamic mining environment and wants to take their career to the next level with global exposure.

Key Responsibilities

• Lead on‑site service operations, ensuring safety, reliability, and efficiency of client equipment.
• Mentor and coach junior Field Service Specialists, Site Account Managers, and technical teams.
• Develop and implement maintenance strategies, optimization plans, and reliability initiatives.
• Serve as the technical escalation point for complex equipment and operational issues.
• Drive customer satisfaction and retention by providing proactive solutions and expert guidance.
• Identify opportunities for equipment upgrades, consumables, and service contracts.
• Collaborate with Sales, Engineering, and Global Service Line Managers to align solutions with regional and global strategies.
• Manage site‑level budgets, KPIs, and operational metrics to ensure high‑performance outcomes.
• Support planning and execution of plant shutdowns, retrofits, and major service projects.
• Provide insights and reporting on operational performance, service trends, and customer feedback.

Qualifications & Experience

• Bachelor’s degree in Mechanical, Mechatronic, Industrial, or Electronic Engineering (Master’s preferred).
• 8+ years of experience in the mining industry with at least 3 years in senior field service or technical leadership roles.
• Proven expertise in maintenance management, reliability engineering, and plant optimization.
• Strong understanding of mineral processing equipment and consumables.
• Experience managing teams, budgets, and KPIs in a customer‑facing environment.
• Fluent in Spanish, proficient in English (spoken and written).
• Hands‑on experience in plant shutdowns, reliability projects, and technical problem‑solving.
• Proficiency with CRM and operational software tools.

Behavioural Skills

• Strategic & Proactive – Anticipates challenges and opportunities, making data‑driven decisions.
• Leadership & Mentoring – Inspires and develops high‑performing teams.
• Customer‑Centric – Builds strong client relationships and delivers innovative solutions.
• Results‑Driven – Focused on achieving measurable operational and commercial outcomes.
• Adaptable & Resilient – Thrives in dynamic, high‑pressure environments.
• Collaborative & Influential – Works across functions and geographies to achieve shared goals.

What We Offer

• Competitive salary and performance‑based incentives.
• EPS health insurance and flexible benefits program.
• Work‑life balance and wellbeing initiatives.
• Access to a global network of professionals and learning opportunities.
• Professional development and global career progression.
• Hands‑on experience with cutting‑edge mining technologies.
• The opportunity to make a tangible impact on sustainable mining operations.

As an equal opportunity employer, FLSmidth promotes diversity and equality by fostering an inclusive environment. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLS is the leading supplier of engineering, equipment, and service solutions to customers in the mining industry – for more information, please visit FLSmidth.com / careers.

#J-18808-Ljbffr