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Overview
Overview
Energetic role focused on ensuring and monitoring the professional level of service and related activities in real time during the shift. Empower your crew, hit targets, and raise the bar on what great service looks like.
Responsibilities
- Ensure and monitor the professional level of service and related activities in real time during the shift.
- Empower the team, drive targets, and elevate service standards.
- Coach and uplift the team to achieve their best, boosting performance and the customer experience.
- Adapt to rotating shifts, including evenings, weekends, and holidays as required.
Qualifications
Languages : Fluent in spoken, written, and read English. Comfortable communicating across multicultural settings.Tech Savvy : Advanced user of digital tools including MS Office, email platforms, and other workplace software.Teamwork & Networking : Strong collaboration skills, conflict-resolution abilities, and comfort working with diverse perspectives and cultures.Strategic Thinking : Quickly analyze problems and identify practical solutions. Experience in team management and performance monitoring.Communication & Persuasion : Clear communicator of company policies and procedures. Ability to build understanding and alignment.Adaptability & Stress Management : High tolerance for stress and agility in fast-changing situations.Schedule Flexibility : Available to work rotating shifts, including evenings, weekends, and holidays.Job Details
Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : Management and ManufacturingIndustries : Gambling Facilities and CasinosNote : This description intentionally focuses on responsibilities and qualifications related to the role. Boilerplate lines such as referral prompts and external site notices have been removed.
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