Asistente Administrativo Bilingüe (Graveyard Shift)

Peru Process Solutions SRL

We are a leading company in the Peruvian market, providing a wide range of services abroad to our branches in the United States and the United Kingdom. We specialize in offering administrative solutions supported by robust technological systems.

At Peru Process Solutions, we focus on providing strategic pre‑litigation processing through detailed case analysis and the preparation of key documentation for the submission of evidence. With a strategic approach and agile, precise decision‑making, our team ensures significant outcomes, optimizing each opportunity to maximize case value and protect the interests of our clients.

About the role

We are looking for a high‑energy and dynamic Intake Specialist to speak to potential new clients. This individual will be responsible for taking all incoming calls, qualifying leads and signing new clients as quickly and effectively as possible. Their primary responsibility will be to ensure the smooth intake process for clients. You will play a vital role in the initial phase of the case by gathering necessary information, confirming documentation, and ensuring that the case is set up correctly for further action. You’ll be one of the first touch points for our potential clients and set the tone for the business relationship.

The hours for this position are from 8 PM to 6 AM CST, 5 days a week (including weekends).

Requirements

• Take incoming calls, e‑mails, and texts, and determine if the potential new client meets the firm’s criteria for the advertised tort.
• Articulate the value proposition, overcome objections, and, if qualified, persuade the lead that their best chance of achieving the desired result is by retaining our firm.
• Schedule appointments as necessary for client callbacks.
• Respond, engage, and qualify all leads and inquiries in a timely and determined manner.
• Qualify an ever‑increasing % of leads, and improve efficiency over time through training, real‑world calls, and constructive feedback based on recorded conversations.
• Hold intelligent and engaging conversations by phone, e‑mail, text, and other effective tools (i.e., meeting customers where they are).
• Have a firm grasp on our client contract to address all client questions.
• Develop an expert and constantly evolving understanding of the torts we are advertising.
• Ensure that everyone who contacts the firm for help is better off for having done so.
• Set our attorneys up for success with new clients by gathering pertinent information and entering it into our CRM.
• Work with your lead to continue honing your qualification skills based on their feedback and subject‑matter expertise.
• Maintain and run accurate reports and share insights specific to your KPIs, which include but are not limited to conversion rates, appointments scheduled, and appointment show rates.
• Never stop learning about our business, clients, services, competitors, and how they tie together.

Qualifications

Benefits

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Administrative

Industries

Business Consulting and Services

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