Business Analyst

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

RESPONSIBILITIES

• Customer Billing
• Execute pre-billing tasks in a Professional Services Automation (PSA) tool in preparation for month-end billing activities for Professional Services
• Consolidate monthly billing instructions to Finance for customer billing
• Support weekly revenue forecasting reports
• Customer Project and Time-Tracking Administration
• General administration of the E2open time-tracking system to ensure what hours worked by Professional Services resources are captured and accounted for, for billing and downstream metrics and reporting
• Create, update, edit reports and dashboards
• Identify and implement standardized processes and workflows in PSA tool
• Co-manage a ticketing queue for requests related to Professional Services operations, including billing, resource bookings, project configurations and other needs
• Anticipate business needs. Conduct research, analyze data, and develop, manage, and distribute ad-hoc and scheduled reports to meet business needs
• Analyze and manipulate large sets of data in MS Excel
• Identify and implement process improvement initiatives
• Lead and / or support special projects, as needed
• Additional duties as assigned

QUALIFICATIONS AND EXPERIENCE

PREFERRED EXPERIENCE

PHYSICAL REQUIREMENTS

What we offer

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. E2open participates in the E-verify program in certain locations, as required by law. E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.

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