Client Service Manager (CSM)

The Client Service Manager works as part of the International Programs Team—a team of 3-6 people, and reports to the Director of International Programs.

The CSM works to improve overall international programs, sell Spanish classes, tourism services, and ensure excellent program management.

Tasks

The Client Service Manager works closely with international learners, clients, and volunteers providing in-country support, sales, client service, class scheduling, housing, travel, and responding to any other needs that clients have.

ADMINISTRATIVE WORK

This person is in charge of all participant management. This includes :

• Sales and client service
• Airport pick-up
• Orientation & Welcome
• Housing support and problem solving
• Sending emails, answering phones, and updating the CRM system
• Scheduling : Volunteers, Spanish classes, family-stays
• Travel details (Flights, hotel, arrival, departure, etc.)

There are also several reports and administrative tasks that the Client Service Manager assists with on a regular basis using Microsoft Excel : Monthly program registration, Weekly Arrivals, Families & Beds, Spanish class schedule, and participant feedback summary.

The CSM is also involved with collecting payments, basic

invoicing, and proactively liaising and working with the Academic and Accounting departments.

Requirements

Benefits

Maximo Nivel is the leading organization in study abroad and educational travel in Latin America. We are an internationally-accredited organization with 4 local institutes in 3 of the world’s most beautiful countries — Costa Rica, Guatemala, and Peru.

You can choose from a variety of programs—Volunteer Abroad, International Internships, TEFL Certification, Spanish Immersion, Study Abroad, and much more! Whether you want to study, volunteer, teach, take a Gap year, get international work experience, or just get involved in life, language, and culture, Maximo Nivel has a program for you!