Talent.com
Esta oferta de trabajo no está disponible en tu país.
Director of Service Operations

Director of Service Operations

Total WarehouseLima Metropolitana, Lima, Peru
Hace 3 días
Descripción del trabajo

Join to apply for the Director of Service Operations role at Total Warehouse

1 day ago Be among the first 25 applicants

Join to apply for the Director of Service Operations role at Total Warehouse

Get AI-powered advice on this job and more exclusive features.

Description

Total Warehouse Inc. is seeking an experienced and results-driven Director of Service Operations to lead and oversee all service-related operations. Reporting directly to the CEO, this role will be responsible for the overall strategy, leadership, and performance of the service department, including managing a team of service technicians and ensuring the highest levels of service quality and customer satisfaction. This position requires a dynamic, forward-thinking leader who can develop and execute strategies that drive operational excellence, revenue growth, and cost efficiency within the service sector of the company.

Requirements

Key Responsibilities : Strategic Planning

  • Develop and implement long-term service strategies aligned with company goals to improve service delivery, profitability, and customer satisfaction.
  • Design scalable service frameworks across regions, including technician structures, service site operations, and support systems.

Team Leadership

  • Lead and inspire multi-state service teams, including managers, technicians, and support staff.
  • Promote a culture of accountability, development, and engagement.
  • Build leadership pipelines and technician career paths through training and performance programs.
  • Operational Excellence

  • Optimize service workflows and technician dispatch processes using Oracle NetSuite and mobile technology tools.
  • Ensure adherence to SLAs, safety standards, and compliance regulations across all operations.
  • Drive efficiency through process improvements and best practice implementation.
  • Financial Management

  • Own the Service P&L : manage departmental budgets, labor allocation, pricing models, and cost controls.
  • Implement margin-enhancing strategies and monitor TCO-reduction efforts in alignment with company objectives.
  • Performance Monitoring

  • Build and manage robust KPI dashboards to track technician performance, service profitability, turnaround time, warranty rates, and customer feedback.
  • Leverage real-time data for decision-making, forecasting, and departmental planning.
  • Customer Satisfaction

  • Ensure prompt and high-quality service delivery that meets or exceeds customer expectations.
  • Monitor feedback and proactively resolve escalations and systemic service issues.
  • Support customer retention and growth through consistent service excellence.
  • Qualifications & Experience

  • 10+ years in service operations leadership, preferably in material handling, industrial services, or related sectors.
  • Proven experience in structuring and scaling technician teams and service programs across multiple states.
  • Strong financial acumen, including budgeting, forecasting, and P&L ownership.
  • Expertise in KPI development, performance analytics, and tech-enabled service delivery.
  • Familiarity with Oracle NetSuite or similar ERP / asset management platforms.
  • Exceptional leadership, communication, and interpersonal skills.
  • Strategic thinker with a hands-on approach and a passion for innovation and continuous improvement.
  • Bachelor’s degree required; MBA or advanced certifications in Operations, Engineering, or Financial Management preferred.
  • Key Competencies

  • Leadership & Management : Inspire, delegate, and develop high-performing teams.
  • Strategic Thinking : Ability to see the big picture while executing tactical improvements.
  • Operational Expertise : Deep understanding of field service operations and asset lifecycle.
  • Customer Focus : Champion of service excellence and customer experience.
  • Analytical Rigor : Data-driven decision-maker with strong problem-solving skills.
  • Communication : Clear, persuasive communicator with stakeholders at all levels.
  • Salary Description

    140,000.00-180,000.00

    Seniority level

  • Director
  • Employment type

  • Full-time
  • Job function

  • Business Development and Sales
  • Industries

  • Manufacturing
  • Referrals increase your chances of interviewing at Total Warehouse by 2x

    Get notified about new Director of Service Operations jobs in Los Angeles Metropolitan Area .

    Irvine, CA $141,000.00-$165,200.00 2 weeks ago

    Lawndale, CA $100,000.00-$130,000.00 4 weeks ago

    Director Inflight Base Operations - California

    Santa Monica, CA $140,000.00-$210,000.00 4 days ago

    Executive Director, Operations Innovation

    Rosemead, CA $205,000.00-$288,000.00 1 week ago

    Center Operations Director - San Bernardino

    San Bernardino, CA $75,524.00-$99,694.00 3 weeks ago

    Hotel Director of Operations (multi-property)

    Huntington Beach, CA $150,000.00-$170,000.00 18 hours ago

    J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Director • Lima Metropolitana, Lima, Peru