Field Service Technician

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Up to travel up to 70% travel required, including after hours and weekends.

Summary

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Essential Duties And Responsibilities Include The Following

• Installs new or modified equipment at the customer's facility to ensure full functionality according to specifications.
• Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine the nature and scope of the problem.
• Analyzes review and inspection findings to determine the source of problem and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Analyzes reports of technical problems to determine trends affecting the future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And / or Experience

Associate’s degree : or one to two years related experience and / or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Proficient on Company-provided hardware and software.

Certificates, Licenses, Registrations

Valid Driver's License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually quiet.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

Manufacturing

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