Technical Support & Testing Engineer

As a Product Support Engineer, you will provide solutions to a wide range of technical challenges with hardware and software products in NovaTech’s Bitronics Power Meter and Orion Substation Automation platforms to a technical customer base in the United States, Peru and other countries. C1 Level English skills including reading, writing and speaking is mandatory as is in-office work 5 days per week.

This position will also involve some work in testing software / hardware updates, generating short technical notes, and becoming a subject matter expert where appropriate.

What you will do :

• Respond to calls and email inquiries multiple times a day.
• Act as a customer advocate in resolving issues, leading customers through an occasionally lengthy process to resolution.
• Set up hardware and software to replicate customer’s issues.
• Interact with programmers and engineers to obtain appropriate information for customers to resolve issues.
• Enter information into the support database.
• Using Windows-based tools to perform application-level tests on Bitronics and Orion software or hardware updates and additions as needed.
• Represent NovaTech Automation values – Service, Innovation, Integrity & Teamwork.

What you will need :

J-18808-Ljbffr