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Customer Success Manager

Boomin' Brands MediaPeru

Hace 2 días

Descripción del trabajo

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Hey there, future Client Happiness Hero,

At Boomin’ Brands Media, we’re all about high-impact content but what really makes the magic? Relationships. That’s where you come in.

We’re looking for a Customer Success Manager who doesn’t just answer emails, but builds trust, drives retention, and makes sure our clients feel seen, supported, and successful every step of the way. You’re the kind of person who brings clarity to chaos, follows up like a pro, and genuinelycaresabout the people behind the brands we serve.

This is your chance to become the heartbeat of our client experience helping us turn amazing video content into even better client partnerships.

What You’ll Own :

You’ll work side-by-side with our Director of Customer Success and Project Management team to make sure every client feels like a VIP. That means :

Becoming the main point of contact for a portfolio of incredible clients (think creators, coaches, and agency owners).
Leading onboarding calls and making their first steps with us smooth, exciting, and confidence-filled.
Hosting monthly check-ins and staying proactively in touch no chasing needed on their end.
Gathering client feedback, reading between the lines, and solving issues before they become problems.
Working cross-functionally with Project Managers and Editors to make sure what we promise is what gets delivered.
Spotting opportunities to upsell or cross-sell when it’s a no-brainer (and always in service of the client’s goals).
Tracking progress, identifying trends, and keeping the Director of Customer Success looped in with reporting that actually means something.
Updating and improving our internal systems, SOPs, and client-facing playbooks because smart processes = happy humans.

Who You Are :

We’re looking for someone who blends strategy with soul part relationship-builder, part solution-architect. If this sounds like you, keep reading :

You’vegotatleast2+yearsofexperienceinaclient-facingrole(CustomerSuccessManger,AccountManagement,orsimilar),preferablyinacreativeagency,SaaS,ormediaenvironment. {Thisamust}

You’re bilingual fluent in both English and Spanish, written and spoken.

You love systems, processes, and staying two steps ahead.

You’re confident on Zoom calls, clear in your writing, and genuinely like people.

You understand (or are eager to learn about) content creation, digital marketing, and the world of creators.

Bonus points if you’ve got experience with CRMs, project management tools, or video production workflows.

Why You’ll Love Working With Us :

Boomin’ isn’t just a name it’s a mindset. We help brands grow with clarity and creativity, and we’re building a team that shares this vision.

Here’s what we offer :

Salary : $1,700 up to $2,000 / month (based on experience)

Paid Time Off : 15 PTO days + 6 U.S. Federal Holidays + 2 bonus days off during Semana Santa

Remote culture : work from wherever you feel most focused and fulfilled

Semi monthly payments : so you're never left waiting too long

Room to grow we promote from within and are big believers in professional development

Creative freedom your ideas matter here

Supportive, no-drama environment we work smart, stay kind, and actually enjoy Mondays

Who We Are :

Boomin’ Brands Media is a white-label video editing agency helping agencies, coaches, and personal brands scale their content with zero stress and zero overwhelm. We’re not here to play small we’re building the backend video team every creator dreams of, and we’re doing it with heart, hustle, and human connection at the core.

Ready to bring your magic and join the Boomin’ Brands Media crew?

Apply here →https : / / jobs.boominbrandsmedia.com / csm

This is the ONLY way we can properly review your application and get everything in one place and trust us, we really want to see what you’ve got! Please go ahead and submit your information so we can take the next step!

Seniority level

Entry level

Employment type

Full-time

Industries

Online Media

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Customer Manager • Peru