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Professional Services Technical Consultant

Professional Services Technical Consultant

NCR VoyixCallao, Callao, Peru
Hace 21 días
Descripción del trabajo

Professional Services Technical Consultant

Join to apply for the Professional Services Technical Consultant role at NCR Voyix

Professional Services Technical Consultant

3 days ago Be among the first 25 applicants

Join to apply for the Professional Services Technical Consultant role at NCR Voyix

About NCR VOYIX

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

About NCR VOYIX

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Professional Services Technical Consultant

Role Overview : This role involves working directly with customers at their offices and NCRV offices. You will be responsible for identifying client business requirements and configuring NCRV software and hardware solutions to meet customer needs and drive business value. This position requires a blend of skills and responsibilities that instill confidence in our expertise in implementing NCRV solutions and rolling out restaurant technology initiatives for large restaurant brands.

Specific Responsibilities :

  • Be knowledgeable on assigned solutions to a Subject Matter Expert (SME) level and assist others with investigations.
  • Provide initial and ongoing training and mentoring to new team members.
  • Handle hardware configuration, integration testing, and troubleshooting.
  • Create and execute testing checklists.
  • Gather and document client requirements through in-person or virtual meetings and presentations.
  • Develop and configure solutions to meet client needs.
  • Test solutions jointly with client teams in preparation for deployment.
  • Create internal and external training materials for personnel using the solution.
  • ork with other areas of the organization and the client to deploy solutions to multiple locations (up to several thousand restaurants).
  • Provide front-line feedback to product development on enhancement ideas and software issues.
  • Act as a point of escalation to triage and isolate the cause of complex technical issues.
  • Produce knowledge management documents to assist others in problem-solving.
  • Proactively seek to learn NCRV products and diagnostic tools.
  • Provide input and guidance to engineering on potential resolutions for product defects.

Basic Qualifications :

  • 3-10 years of experience in software and hardware implementation or a technology consulting environment.
  • High School Diploma or Bachelor’s degree in a technical discipline or equivalent work experience.
  • Networking knowledge.
  • Microsoft clients and servers systems knowledge.
  • Windows scripting skills.
  • Clear and concise verbal, written, and presentation skills.
  • Technical aptitude and a consultative approach with existing and prospective customers.
  • Ability to travel to client locations.
  • High energy, self-starter who pays attention to deadlines and takes ownership of assignments and client issues.
  • Excellent people skills and the ability to provide value to our clients.
  • Proficiency in Italian (native level) and full proficiency in English.

    • Preferred Qualifications :

  • Experience in the restaurant or larger hospitality food service industry.
  • Experience in a hospitality or retail environment, either working in the industry or servicing customers within the industry.
  • Previous experience working with a consulting organization.
  • Knowledge and experience with restaurant Point of Sale systems.
  • Experience implementing SaaS and on-premises solutions.
  • Familiarity with microservice technology architecture.

    • Offers of employment are conditional upon passage of screening criteria applicable to the job

    EEO Statement

    Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies

    To ALL recruitment agencies : NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

    When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    Software Development

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    Technical Consultant • Callao, Callao, Peru