People Experience Partner

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We are seeking a detail-oriented and empathetic People Experience Partner to oversee key team member interactions and communications within our company. This role involves managing sensitive matters such as salary adjustments, policy dissemination, performance-related conversations, complaints resolution, and talent management processes. The ideal candidate will have excellent organizational skills, the ability to handle confidential matters with discretion, and strong interpersonal communication abilities.

Key Responsibilities :

• Salary and Raise Management :
• Manage requests for salary raises, including tracking and maintaining records of current salaries, approved increases, and declined requests.
• Collaborate with supervisors to review and assess raise requests.
• Maintain a comprehensive, confidential database of salary-related decisions.
• Policy Communication and Compliance :
• Draft and email updates on new company policies and procedures to team members.
• Ensure acknowledgment and compliance with distributed policies by tracking responses and follow-ups.
• Complaint Management :
• Serve as the primary point of contact for team member complaints or concerns.
• Address issues with fairness and professionalism, ensuring team members feel heard and respected.
• Work collaboratively with department heads or supervisors to resolve complaints in a timely and constructive manner.
• Maintain detailed records of complaints and their resolutions.
• Exit Process Facilitation :
• Be present on calls when team members’ services are no longer required, ensuring the conversation is handled professionally and empathetically.
• Provide support to supervisors during these conversations as needed.
• Job Role Management :
• Oversee the development of new job roles and promotions within the company.
• Participate in hiring procedures, including interviews and candidate evaluations.
• Collaborate with department leads to create clear and concise job descriptions for new and existing roles.
• Ensure role expectations align with company goals and team dynamics.
• Reporting :
• Compile and present detailed reports on salary adjustments, complaints, policy acknowledgments, exit meetings, job role updates, and hiring processes to supervisors.
• Identify trends or areas for improvement in processes and present actionable recommendations.

Qualifications :

Preferred Skills :

What We Offer :

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

General Business, Management, and Business Development

Industries

Technology, Information and Internet

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