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Onsite LEVEL 2 Engineer - Mollendo
Zemsania Global GroupPeru
Hace más de 30 días
Descripción del trabajo
Funciones :
Troubleshoot issues to resolve or escalate to resolver group specialists.
Test for functionality, network connectivity, and access to Customer’s infrastructure as applicable.
Obtain User acceptance of completion to close the Request / Incident.
If a User does not acknowledge the completion after Excis attempts to contact the User to obtain acceptance 3 times (over 3 business days within the user’s time zone unless otherwise requested), then Partner will deem the Request / Incident completed and close the Ticket.
Hardware Break Fix – Troubleshooting and co-ordination with hardware vendor
Desk Side Support - Desk Side Support provides problem diagnosis and resolution for authorized operating systems and application software residing on Devices.
Spares Management – Management of stock in dedicated sites
Printer Support – Basic H&E support and co-ordination with managed print service provider only in dedicated sites
Provide Hand and Eyes Support as requested through a Service Request;
Contact the remote SME for service instruction;
Perform activities as directed by the remote SME for the respective towers (DC, Networks or Fixed Voice). These are simple activities like :
Device observation (e.g. : checking status of an equipment : on / off, LED color)
Physical device re-boot or shutdown
Onsite troubleshooting according to support team
Device reconfiguration according to support team
Backup / restore
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Engineer • Peru
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