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Onsite LEVEL 2 Engineer - Mollendo

Onsite LEVEL 2 Engineer - Mollendo

Zemsania Global GroupPeru
Hace más de 30 días
Descripción del trabajo

Funciones :

  • Troubleshoot issues to resolve or escalate to resolver group specialists.
  • Test for functionality, network connectivity, and access to Customer’s infrastructure as applicable.
  • Obtain User acceptance of completion to close the Request / Incident.
  • If a User does not acknowledge the completion after Excis attempts to contact the User to obtain acceptance 3 times (over 3 business days within the user’s time zone unless otherwise requested), then Partner will deem the Request / Incident completed and close the Ticket.
  • IMAC / D – Install, Move, Add & Change / decommission
  • Hardware Break Fix – Troubleshooting and co-ordination with hardware vendor
  • Desk Side Support - Desk Side Support provides problem diagnosis and resolution for authorized operating systems and application software residing on Devices.
  • Spares Management – Management of stock in dedicated sites
  • Printer Support – Basic H&E support and co-ordination with managed print service provider only in dedicated sites
  • Provide Hand and Eyes Support as requested through a Service Request;
  • Contact the remote SME for service instruction;
  • Perform activities as directed by the remote SME for the respective towers (DC, Networks or Fixed Voice). These are simple activities like :
  • Device observation (e.g. : checking status of an equipment : on / off, LED color)
  • Physical device re-boot or shutdown
  • Onsite troubleshooting according to support team
  • Device reconfiguration according to support team
  • Backup / restore

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Engineer • Peru

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