Onsite LEVEL 2 Engineer - Mollendo

Funciones :

• Troubleshoot issues to resolve or escalate to resolver group specialists.
• Test for functionality, network connectivity, and access to Customer’s infrastructure as applicable.
• Obtain User acceptance of completion to close the Request / Incident.
• If a User does not acknowledge the completion after Excis attempts to contact the User to obtain acceptance 3 times (over 3 business days within the user’s time zone unless otherwise requested), then Partner will deem the Request / Incident completed and close the Ticket.
• IMAC / D – Install, Move, Add & Change / decommission
• Hardware Break Fix – Troubleshooting and co-ordination with hardware vendor
• Desk Side Support - Desk Side Support provides problem diagnosis and resolution for authorized operating systems and application software residing on Devices.
• Spares Management – Management of stock in dedicated sites
• Printer Support – Basic H&E support and co-ordination with managed print service provider only in dedicated sites
• Provide Hand and Eyes Support as requested through a Service Request;
• Contact the remote SME for service instruction;
• Perform activities as directed by the remote SME for the respective towers (DC, Networks or Fixed Voice). These are simple activities like :
• Device observation (e.g. : checking status of an equipment : on / off, LED color)
• Physical device re-boot or shutdown
• Onsite troubleshooting according to support team
• Device reconfiguration according to support team
• Backup / restore

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