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Accounting Client Success Manager

AuxiliusLima Metropolitana, Lima, Peru

Hace 6 días

Descripción del trabajo

Implementation & Client Success Manager — Accounting Solutions

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Auxilius is a fast-growing, venture-backed B2B SaaS company revolutionizing how innovative Biotechs manage clinical trial finances. We help clinical trial sponsors take control over trial costs, manage financial risk and optimize spending in pursuit of trial outcomes. While our product looks like software, we provide data, context and frameworks that help sponsors make decisions to achieve trial outcomes dynamically and cost-effectively.

About the Role

We are seeking a highly motivated, customer-centric Implementation & Client Success Manager to lead onboarding and ensure long-term customer success across our strategic biotech accounts. This role is perfect for a current or former accountant who thrives in client-facing roles, excels at managing complex implementations, and enjoys translating financial and technical details into actionable business solutions.

As the primary point of contact for our customers throughout onboarding and beyond, you'll play a pivotal role in ensuring successful adoption, satisfaction, and long-term value realization from the Auxilius platform.

This role is approximately 80–90% customer-facing, with a core focus on implementation execution, client project management, and strategic relationship management.

Who are you?

You are a collaborative, data-driven, strategic thinker, and customer-obsessed. You are a relationship builder who constantly engages with our clients to ensure they are successful in their jobs. You are ready to roll up your sleeves to have an immediate impact!

We’ll count on you to…

Lead the onboarding and enablement process for new clients, ensuring a smooth transition to our platform with a focus on aligning solutions with their accounting workflows, financial reporting requirements, and operational controls.
Provide expert-level support and consultation on accounting and finance functions, assisting clients in areas such as month-end close, budgeting, and forecasting to enhance efficiency and accuracy around clinical trial financial management.
Champion customer success by proactively problem-solving for accounting of clinical trials, while driving engagement and assisting with audit-readiness.
Act as the trusted liaison between your clients and our Product & Engineering teams, advocating for features and functionality that elevate the accounting function — and make month-end something to look forward to.
Design and deliver training programs tailored to accounting and finance teams to boost adoption of system features, improve compliance, and reinforce best practices in financial management.
Be a problem solver who thinks outside of the box when faced with high-severity client requests or escalations.
Manage a portfolio of customers located on the West Coast; this role will be required to work in the Pacific time zone.
Understand and communicate with different accounting & finance stakeholders including controllers and finance executives.
Guide clients in documenting internal controls, preparing audit-ready support of clinical accruals, and aligning with regulatory standards such as SOX compliance and GAAP requirements.

Preferred Skills and Qualifications

BA / BS degree in Business Administration, Accounting, Finance, or relevant fields.

2+ years of relevant work experience.

CPA and / or public accounting experience required; Big-4 experience is a plus.

Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve problems.

Interest or experience working with Life Sciences customers.

Experience working directly with clients / customers.

Proven ability to manage multiple projects at a time while being detail-oriented.

Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools.

A sense of humor!

Who are we?

We created Auxilius to fill the gap left by industry-agnostic tools and siloed clinical systems – solutions never designed for the realities of clinical finance. Auxilius pairs purpose-built software with a team of in-house experts to bring automation, accuracy, and audit-readiness to every budget, forecast, and close.

Auxilius was founded by senior executives from the healthcare information and financial services industries. The founding team has spent almost a decade building workflow and intelligence tools for the Life Sciences industry by infusing data into intuitive SaaS solutions. We are backed by top-tier investors and advised by industry leaders.

Seniority level

Entry level

Employment type

Full-time

Industries

Software Development

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Accounting Manager • Lima Metropolitana, Lima, Peru