Desktop Support Technician

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Job Description

POSITION TITLE : Desktop Support Technician

POSITION PURPOSE :

Provide technical support for internal desktop systems, both hardware and software. Receive, prioritize, document, and resolve end-user help requests, escalating incidents when appropriate and necessary.

ESSENTIAL FUNCTIONS :

• Troubleshoot and resolve hardware and software issues promptly.
• Answer and record support calls, resolving most tickets independently.
• Configure and set up PCs / Laptops, support remote users, and support peripherals.
• Create documentation for key products and support multiple OS : Windows 10, Windows 11, MAC OS X.
• Manage inventory and order hardware / software as needed.
• Support phone setup and troubleshoot mobile devices via MDM.

Qualifications :

About the Department :

The MIS department at Guess?, Inc. supports both corporate and retail operations with innovative technology initiatives, playing a key role in globalizing Guess's operations. Ideal for individuals with strong logical and quantitative skills.

Location :

Los Angeles, CA - LA – World Headquarters

Salary Range :

50,000 - $60,000, based on factors such as experience and market data. Benefits include health coverage, 401k, tuition reimbursement, PTO, gym, employee discounts, and more.

Additional Details :

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