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Technical Support & Testing Engineer

NovaTech AutomationLima, Lima, Peru

Hace 14 días

Descripción del trabajo

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As a Product Support Engineer, you will provide solutions to a wide range of technical challenges with hardware and software products in NovaTech’s Bitronics Power Meter and Orion Substation Automation platforms to a technical customer base in the United States, Peru and other countries. C1 Level English skills including reading, writing and speaking is mandatory as is in-office work 5 days per week.

This position will also involve some work in testing software / hardware updates, generating short technical notes, and becoming a subject matter expert where appropriate.

What you will do :

Respond to calls and email inquiries multiple times a day
Act as a customer advocate in resolving issues, leading customers through an occasionally lengthy process to resolution
Set up hardware and software to replicate customer’s issues.
Interact with programmers and engineers to obtain appropriate information for customers to resolve issues.
Enter information into the support database
Using Windows-based tools to perform application-level tests on Bitronics and Orion software or hardware updates and additions as needed
Represent NovaTech Automation values – Service, Innovation, Integrity & Teamwork

What you will need :

Bachelor’s degree in electrical engineering plus 5 years related experience or equivalent combination of education and experience.

Strong communication skills in English & Spanish with a focus on providing best-in-class customer service

Experience in the electric utility industry is helpful, especially as relates to three-phase power.

Experience in SCADA and communication protocols (IEC61850, DNP3, Modbus) is a plus.

Knowledge of electric power and power meters is a plus.

Computer literacy and proficiency with Microsoft Office tools

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Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Internet Publishing

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Callao, Constitutional Province of Callao, Peru 1 month ago

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Technical Support Engineer • Lima, Lima, Peru