Are you ready to play a vital role in optimizing the deployment of technical resources, all while working from the comfort of your home? We’re looking for an IT Technical Support to join our Service and Support team. In this role, you'll be the linchpin connecting our clients and IT support teams, ensuring service requests are resolved quickly, professionally, and with exceptional care.

The Role

Why This Role Matters

When our clients need help, you’ll be their first point of contact, ensuring their issues are addressed efficiently and that our technical resources are dispatched effectively. Your contributions will keep operations smooth, clients happy, and our team on track with service level agreements (SLAs).

What You’ll Be Doing

• Be the Go-To Person : Act as the main point of contact for all client service requests.
• Efficiently Manage Requests : Intake, schedule, and dispatch service engineers for remote and onsite support based on urgency and SLA guidelines.
• Master Datto Autotask : Use the Datto Autotask dispatch portal to assign resources effectively and maximize billable hours.
• Stay Connected : Proactively update clients on their service requests, including incident progress and any schedule changes.
• Process Requests Quickly : Manage service requests received via email, manual entry, or direct client input with speed and accuracy.
• Boost Client Satisfaction : Ensure excellent communication and fast turnaround times for all service requests.
• Coordinate Schedules : Monitor resource availability, escalate unresolved issues, and keep everything running smoothly.
• Get Trained : Complete training on Datto Autotask to manage service tickets with precision.

Ideal Profile

What You’ll Need to Succeed

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If you’re detail-oriented, love connecting with people, and want to thrive in a dynamic environment, we’d love to hear from you! Apply now and be part of a team that’s redefining exceptional service—all from your home office.

What's on Offer?