NetSuite Support Engineer

The Technology department is responsible for the Development, Realization and Implementation of the strategic Digital Product Roadmap for Rainforest Alliance (including all supporting Technology processes), for all Global Business Initiatives and Assurance programs.

The department is also responsible for maintenance and support of internal solutions such as those used by finance and HR. One of the core solution in Finance is Oracle’s Netsuite ERP which has been live for a number of years. We are looking for an engineer to provide support for this solution and lead other Initiatives aimed at enhancing it’s utilization across the organization. You will be working together with the Senior Netsuite Support Egnineer.

Responsibilities

• Primary point of contact to NetSuite Support by providing front line support in all aspects of NetSuite;
• Fill functional lead or system expert roles on production and sandbox NetSuite environments and related systems performing integrity testing of system upgrades and development releases prior to migration to production;
• Planning, reviewing, customizing, develop and maintain the NetSuite system configuration, including system security, data integrity, customized fields, and workflows;
• Develop, maintain and assist end users in saved searches, custom reports, dashboards to meet operational needs, support month-end & quarter-end close procedures.
• Provide support and subject matter expertise to users, company employees, contractors, suppliers, or customers.
• Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation to optimize the NetSuite platform;
• Design, perform hands-on coding work, develop, test and deploy NetSuite modules and enhancements, build customizations using extensions and scripts to meet business needs.
• Handle and maintain interfaces and SFTPs to other systems such as banking systems
• Provide technical assistance to end-users along with holding training sessions on user adoption;
• Development and maintenance of custom application extensions around NetSuite using system API, Snap-logic and third-party tools;
• Assisting in troubleshooting, identifying root causes, and driving resolutions as needed.
• Review all configuration changes and handle production releases to ensure the highest quality of code deployment and security, Integrate, support, and maintain third party software connections to NetSuite,
• Provide internal, ongoing system / technical support to NetSuite users including training
• Monitor & administer account management, roles and access, profile creation, security administration.

Qualifications

Level : 4

Salary : Commensurate with experience

Notes : Only candidates legally authorized to work in Guatemala, Colombia, Peru, Honduras or Mexico will be considered.

If you have any questions about the job vacancy, please contact the HR department : recruitment@ra.org

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Analyst, Information Technology, and General Business

Industries

Non-profit Organization Management

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