Implementation Support Associate (Lima)...

OpenLoop is looking for an Implementation Support Associate to join our team in Lima, Peru. About the Role Responsibilities include, but are not limited to : - Project Implementation : Supports implementation readiness by reproducing and documenting issues, validating configuration changes, and ensuring system stability before client handoff. Assists with testing and confirming that project deliverables meet quality standards. - Program Management : Maintains trackers, dashboards, and shared documentation to reflect testing progress, open issues, and project status. Updates templates and internal tools to support the Implementation team's efficiency. - System Configuration and Problem Solving : Performs basic configuration validations, tests fixes, and identifies potential risks or inconsistencies. Troubleshoots bugs and provides feedback on test results to Implementation. - External Stakeholder Management : Collaborates with internal teams and Customer Success to communicate issue status and test outcomes. May assist in preparing client-facing updates for critical issues or release validations. - Team Relationship : Provides QA coverage and testing support to Implementation Specialists and TPMs. Ensures clear and organized documentation, and smooth collaboration across ongoing projects. - Reporting and Documentation : Maintains incident logs, documents test results, and updates the internal knowledge base. Supports creation and maintenance of process templates, configuration guides, and QA documentation. - Risk Management : Escalates issues promptly with severity details and context to ensure proper triage. Supports validation steps to reduce risk prior to production releases. - Continuous Improvement : Identifies recurring issues or inefficiencies in testing and implementation workflows, recommending improvements to enhance quality and team operations. - Internal Stakeholder Management : Works closely with Implementation team to align on priorities, testing needs, and timelines across multiple client projects. - Administrative & Operational Support : Assists with general operational tasks, template maintenance, and coordination duties as assigned—contributing to the overall success and reliability of implementations. Requirements - Bachelor's degree in Business or Industrial Engineering, Information Systems, or related field. - 0–2 years SaaS support, QA, or troubleshooting experience; strong documentation and problem-solving skills - Ability to quickly learn and apply software configuration and troubleshooting skills (preferred). - Curiosity about technology and willingness to learn low-code / no-code tools or workflow automation (e.g., Zapier, Make) is a plus. - Strong organizational and time management skills; able to handle multiple priorities. - Proactive problem-solver with a collaborative mindset. - Fluency in English (C1) and excellent written and verbal communication skills. - Available to work in a hybrid work model. About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to competitive salaries, this role includes : - Long term contract under a Peruvian company ID (Planilla). You will receive all the legal benefits in Peruvian soles (CTS, Gratificaciones, etc). - Monday - Friday workdays, full time (9am - 6pm). (TBD) - Unlimited vacation days. - EPS healthcare covered 100% with RIMAC Because you, too, deserve access to great healthcare. - AFP retirement plan—to help you save for the future. - We will assign a computer in the office so you can have the best tools to do your job. - You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city). Sound like a good fit? We'd love to meet you Apply now to OpenLoop Disclaimer : This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs. Required Skill ProfessionOther General

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