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Job Description
The Front Desk Supervisor is responsible for leading the front desk team in delivering outstanding service to all guests from arrival to departure at Ellis Island Hotel. The role involves managing daily front desk operations, resolving guest concerns, and supporting team development.
Description
- Category : Hotel
- Status : Non-Exempt
- Reports To : Hotel Management
Compensation
17.00 per hour
Benefits
MedicalDentalBasic Life Insurance (included with the dental plan)VisionShort-term DisabilityCombo plan covering accidents, hospitalizations, and critical illnessesFree on-site parkingOne free meal per shiftPaid time offEligibility to participate in a 401(k) plan (after 6 months)Location
In-person in Las Vegas, NV, 89109. Reliable commute or relocation required.
Responsibilities
Lead and support front desk staff to ensure high-quality guest serviceAssist with recruiting, interviewing, and training team membersRespond to guest feedback and resolve concerns promptlyOversee check-in / check-out processes and reservationsMaintain knowledge of room availability and guest preferencesHandle administrative tasks related to reservations and billingSupport hotel operations including promotional efforts and emergency proceduresProvide information about hotel amenities and local attractionsManage staffing schedules and suppliesReport incidents and communicate with hotel managementPerform additional duties as assignedSkills / Experience
High school diploma or GED; hospitality degree preferredAt least 2 years in hotel front desk, with supervisory experience preferredProficient with hotel property management systemsStrong customer service, organizational, and problem-solving skillsExcellent communication and interpersonal abilitiesMust be at least 21 years oldPhysical Requirements
Stand and walk for prolonged periodsHandle objects and lift up to 25 pounds regularly, push / pull up to 50 pounds with assistanceWork in a moderate noise environment and exposure to dust, smoke, weather conditionsFlexible shifts including nights, weekends, and holidaysThis description may be revised to meet business needs.
Core Values
Service, Value, Growth, Family, PassionPosition Requirements
Ellis Island Casino & other affiliated organizations are committed to diversity and equal opportunity employment.
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