Care Engineer

Join to apply for the Domain Architect role at Nokia

1 day ago Be among the first 25 applicants

Join to apply for the Domain Architect role at Nokia

Job Description

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

Job Description

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

How You Will Contribute And What You Will Learn

This role requires to provide excellent customer support experience for our end customers with wider Cloud technology experience in customer facing environment. Would require working on challenging technical problems and have a passion for solving problems with innovative and robust solutions. Person should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present, take pride in being thorough and detail-oriented, and function well in a fast-paced environment.

• Customer Centric approach and Interface to the customers and CTs for Care Cases.
• E2E case ownership with regular Governance with CTs.
• Collaboration with L3 and Market teams.
• Perform initial diagnosis of incidents and find solutions through knowledge reuse.
• Perform Log collection, health check and Facilitate troubleshooting sessions between Customer & L3.
• Care delivery and Performance Management.
• Participate in Weekly case review meetings with Market & L3.
• 24x7 Critical Incident Support .
• Work in NAM Timezone.
• E2E ownership for Delivery To Care process.

Key Skills And Experience

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality :

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting and Telecommunications

Referrals increase your chances of interviewing at Nokia by 2x

Enterprise Architect (Insurance) - Fully Remote

Bogota, D.C., Capital District, Colombia 3 days ago

Solutions Architect (Insurance) - Fully Remote

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 2 months ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 2 days ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 4 weeks ago

Bogota, D.C., Capital District, Colombia 1 day ago

Bogota, D.C., Capital District, Colombia 1 month ago

Bogota, D.C., Capital District, Colombia 3 weeks ago

Bogota, D.C., Capital District, Colombia 3 weeks ago

Bogota, D.C., Capital District, Colombia 15 hours ago

Bogota, D.C., Capital District, Colombia 4 weeks ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 4 days ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 3 days ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 2 days ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 3 weeks ago

Bogota, D.C., Capital District, Colombia 5 days ago

Bogota, D.C., Capital District, Colombia 3 days ago

Bogota, D.C., Capital District, Colombia 2 days ago

Bogota, D.C., Capital District, Colombia 6 days ago

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia 2 days ago

Bogota, D.C., Capital District, Colombia 3 weeks ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr