Lead - Dispatcher

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES

To assist Customer Service & Operations departments in gathering Operational information relating to transit time performance, flight routing and customs regulations.

To ensure quality of service, by constant supervision of staff, regular checking of system and identification of problems that need to be action.

To ensure compliance with prescribed quality standards and issues as per ISO 9001, ISO 14001 and GxP compliance program.

Proactively and consistently monitor jobs through World-STAR to ensure trouble-free delivery.

Ongoing intervention and negotiation with airlines endorsed agents to ensure optimal service.

To oversee and ensure the smooth passage of shipments through customs.

To manage / monitor the operations of the local office and its subcontractors, agents and team members.

To identify problem areas / issues and resolve in a timely and effective manner.

To ensure cross training and periodic role-rotation of staff.

To develop, implement, and update SOPs.

To manage clearing house system to ensure accuracy of internal charges between World Courier offices together with the FIN department.

To set and measure operations performance of the local office as well as domestic agents.

To monitor and review Key Performance Indicators (“KPIs”).

To monitor and review Incident Reports.

To manage CAPA reports by controlling, supervising and acting as the trigger responsible person to make use of this tool.

To maintain Local TRC (Training Resource Center) up-to-date.

To conduct performance appraisals for all direct reports.

To target, nurture and develop strong performers.

To manage poor performance by training, supervising, feedback and coaching.

To schedule and conduct team meetings on a regular basis.

To make use of the initiative and the creative impulses of his / her co-workers.

To write qualified evaluations for subordinates.

To prepare and issue detailed and accurate monthly reports to Operations Manager and / or Country Manager / Director on operations issues and development updates.

To support Sales functions by attending meetings with clients and providing operational information as required.

To carry out special projects as directed by Operations Manager and / or Country Manager / Director. To provide support to operational staff, when needed.

To comply with the adherence to working hours, as well as to safety, accident-prevention and environmental-protection regulations.

To coordinate and implement solutions from process analysis and general department projects.

To train staff to deliver high operational quality.

To coach and provide career development advise to subordinates. To assist subordinates to resolve complex or out of policy operation problems.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Degree in International Relations, Transportation or related fields.

3 to 5 years of proven experience in Operations department and / or Operations management.

Excellent interpersonal relationships.

Be able to take initiatives and responsibilities.

Computer skills.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

Strong interpersonal and communication skills. (Fuertes habilidades interpersonales y de comunicación)

• Sound level of numeracy and demonstrated attention to detail. (Buen nivel de aritmética y atención demostrada a los detalles)
• Strong time management and organizational skills. (Sólidas habilidades organizativas y de gestión del tiempo)
• Sound written and verbal communication skills. (Buenas habilidades de comunicación verbal y escrita)
• Problems solving skills.(Habilidades para resolver problemas)
• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands. (Capacidad demostrada para trabajar de manera flexible dentro de horarios ajustados y de acuerdo con demandas de carga de trabajo variable)
• A calm and customer focused approach. (Un enfoque tranquilo y centrado en el cliente)
• Initiative. (Iniciativa)

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time