Supervisor, Field Operations

Overview

Brightspeed is looking for an experienced Supervisor, Field Operations to join our team. As Supervisor, Region Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations.

You will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
• Serve as the single point of contact between Brightspeed and contractors to resolve issues arising during the construction and / or maintenance process
• Lead training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
• Lead a team of technicians who meet attendance and performance standards
• Represent Brightspeed with customers and governmental agencies
• Collaborate with the union to achieve a win-win working relationship
• Celebrate successes with appropriate use of rewards and recognition
• Motivate the team for continuous improvement and achievement of maximum performance

Qualifications

Bonus Points

Why Join Us?

We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located in Charlotte, NC. We prioritize hiring talent in the Charlotte area to support a hybrid workforce. Roles may be remote, hybrid, office or field-based depending on position, business needs, and individual circumstances. We invest in technology to keep our team connected and to attract the best talent for the job.

Benefits

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance; an employee assistance program; a 401K plan with company match; and a host of voluntary benefits. Our benefits and paid time off programs support wellness in physical, emotional and financial health.

Brightspeed is an Equal Opportunity Employer that is committed to the inclusion of all qualified individuals, including veterans. If you require reasonable accommodation to complete a job application or participate in the hiring process, please contact accommodationrequests@brightspeed.com to initiate accommodations.

For all applicants, please review our Privacy Notices : Brightspeed’s Privacy Notice for California and Brightspeed’s Privacy Notice.

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