Marketplace Operations Senior Analyst

Overview

Marketplace Operations Senior Analyst at DiDi.

DiDi Global Inc. is the world’s leading mobility technology platform offering ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services.

About the Team / Role

We are looking for a data-oriented person with strong data analytics skills to support one of the top start-ups in the Food Delivery category across LATAM. You will create value by converting data into insights to drive day-to-day Marketplace operations. You will interact with cross-functional teams such as Pricing, Marketing, Product, Business Governance, Commercial, and others, and you will manage city portfolios with a best-in-class approach across the markets DiDi operates. The role requires advanced skills in SQL, Excel, and Python, along with strong business acumen.

Responsibilities

• Build scalable operations processes focused on growth and efficiency.
• Develop engagement strategies to increase and retain courier numbers and online connection time.
• Compile data insights and collaborate cross-functionally with strategy, BI, marketing, CX, and operations teams across the region.
• Convert raw data into opportunities using visualization tools and programming languages (Power BI, Tableau, SQL, R, Python, etc.).
• Analyze data to prove effectiveness and efficiency of product and operations teams.
• Build and maintain detailed reporting models including core OKRs and growth funnels for city-level, regional, and market consolidation efforts.
• Recommend changes in city performance for Mexico and regional markets based on Marketplace pillars.
• Ensure data cleanliness and consistency for analysis and decision-making.
• Document best practices to support consistency and continuous improvement.
• Support development and feedback of new functionalities and assignment models to the product team.

Qualifications

Benefits and Culture

We are a data-driven, value-focused organization that prioritizes safe, innovative, and sustainable transportation and services. We emphasize integrity, growth, collaboration, and inclusion, and we are committed to building inclusive and diverse teams. We are an Equal Opportunity Employer and do not discriminate based on gender, age, sexual orientation, nationality, marital status, pregnancy, disability, race, religion, or any other protected status.

Details

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