[11 / 11 / 2025] Team Leader, Operations...

Overview

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The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Job Details

• Job Title : Team Leader, Operations
• Location : PER Lima - Marcos Farfan 3346, Independencia
• Employment type : Full-time
• Seniority level : Mid-Senior level
• Industries : IT Services and IT Consulting

Essential Functions / Core Responsibilities

Candidate Profile

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location : PER Lima - Marcos Farfan 3346, Independencia

Employment type : Full time

Language Requirements :

Time Type : Full time

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