AMS Coordinator - SAP LATAM

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Esta Posição Reporta Para IS Service Manager

Na ABB, nós ajudamos as indústrias a se superarem - mais enxutas e mais limpas. Aqui, o progresso é uma expectativa - para você, sua equipe e o mundo. Como líder do mercado global, nós lhe daremos o que você precisa para que isso aconteça. Nem sempre será fácil, crescer requer coragem. Mas na ABB, você nunca correrá sozinho. Run what runs the world.

Esta Posição Reporta Para IS Service Manager

Your Role And Responsibilities

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and / or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is : Hybrid

This role is contributing to the SAP LATAM ERP Team in LATAM.

You Will Be Mainly Accountable For

• Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborating with IS Service Owner to define the domain service catalog.
• Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
• Dedicating resources to monitor problem volumes, Root Cause Analysis (RCA) quality, solution timelines, and following up on potential improvement opportunities.
• Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation).
• Conduct daily follow-up meetings to review the status of tickets and pending activities with the support team.

Qualifications For The Role

At ABB, we are dedicated to addressing global challenges. Our core values : care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions.

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