Salesforce Developer - Service Cloud Voice

Salesforce Developer - Service Cloud Voice

We are seeking a skilled Salesforce Developer with expertise in implementing and optimizing Salesforce Voice Solutions to join our team. The ideal candidate will specialize in configuring voice-enabled CRM systems, streamlining workflows, and leveraging AI-powered insights to enhance customer engagement and improve sales performance.

Work remotely from anywhere in Latam !

Responsibilities :

• Design and Implement Voice Solutions : Develop and configure Salesforce Voice functionality to enable seamless communication and customer interactions.
• Optimize CRM Workflows : Streamline workflows within Salesforce to enhance operational efficiency and ensure seamless integration with voice-enabled systems.
• Leverage AI-Powered Insights : Implement AI tools to provide actionable insights, improve customer communication, and drive data-driven decision-making.
• Integration Expertise : Collaborate with cross-functional teams to integrate Salesforce Voice with third-party applications, ensuring compatibility and data synchronization.
• Customization and Development : Build custom Apex classes, triggers, and Lightning Web Components (LWC) to support unique voice-based use cases.
• Testing and Debugging : Conduct rigorous testing of voice-enabled features to ensure system reliability and performance.
• Stakeholder Collaboration : Work closely with sales, customer service, and technical teams to understand business needs and translate them into scalable voice solutions.
• User Training and Documentation : Provide training and create detailed documentation to support end-users and ensure smooth adoption of voice-enabled CRM tools.

Requirements :

Benefits :

A stable long-term contract. Continuous training. Private health insurance. Flexible schedule. You will work with some of the most talented software engineers from Latin America and the US, engaging in challenging work and developing world-class software.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Non-profit Organizations and Primary and Secondary Education

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