Implementation Manager

About DEUNA

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA , our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNAthe fastest-growing Commerce OS in Latin AmericaATHIA combines payment intelligence , checkout optimization , and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexicos digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!

Visit https : / / www.deuna.com / to learn more about us!

We are seeking for a talented Implementation Manager with the following qualifications :

• Preferred bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in a Sales Engineering role or similar technical position.
• Strong technical acumen with the ability to understand complex technical concepts and translate them into business solutions.
• Strong problem-solving skills and attention to detail in handling high-pressure situations.
• Strong tech savvy in payments industry : Cross-border and Local.
• High level understanding of code, API and SQL and programming languages knowledge.
• Proven knowledge in AWS Cloudwatch, New Relic, Kibana, Datadog or similar systems to dig in and find evidences that could lead to the client's issue or technical question.
• Strong leadership skills with experience in managing technical teams.
• Excellent communication and documentation skills.
• Fluent in English and Spanish. Ideally Fluent Portuguese.

Key Responsibilities :

Tactical Onboarding Management :

Provide tactical onboarding support and management, including tests, validation, and certification. Assist clients' technical teams during the integration and provide continuous updates by coordinating along the internal and external stakeholders being the single-source of contact of technical and business requirements.

Problem-Solving Mindset :

Troubleshoot complex issues and schedule checkpoints to ensure alignment and adjustments as necessary. Document and report project progress to internal stakeholders within clarity and ownership.

Integration Execution :

Time Management. Control of the Time To Market (TTM) solution deliverables and project schedule within the client. Execute integration tasks by managing the Unite Acceptant Tests (UATs), creating integration tests as required according to the project complexity and keeping all parties on track ready for the next step.

Tailored Product Driven Thought :

Provide a product driven thought by focusing on what is feasible to be constructed for complex integrations by guiding the client from the Kick-off to Go Live and provide continuing technical support during the post-implementation articulating the new demands inside the core teams working hand in hand with the Customer Success Manager.

Monitor and Technical Support :

Monitor and support integration post-launch to ensure solution performance by addressing technical complex issues and escalating to appropriate internal teams as needed. Also being able to review

What will you find when you join DEUNA?

Benefits :

Vacations and additional PTO

Remote work from anywhere

Economic support for health insurance, internet and cell phone line

We all own DEUNA, we offer stock options

Learning and development platform

Multidisciplinary, diverse and dynamic team

Growth and career path

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

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