Quality Assurance Manager (28 / 09 / 2025)...

Overview

Role : Global Director of Recruiting and Talent Management at GPA Global

Role Overview

The Quality Manager will lead the site’s quality management system, driving continuous improvement and ensuring compliance with industry standards and customer expectations. This role requires a hands-on leader who can balance strategic oversight with day-to-day problem solving on the production floor, while also supporting GPA’s broader regional operations.

Responsibilities

• Lead, maintain, and continually improve the ISO 9001 quality management system.
• Develop, implement, and monitor quality assurance policies, procedures, and metrics.
• Define, track, and report on Quality KPIs (e.g., scrap / rework rates, customer complaints, audit findings, supplier performance).
• Train, mentor, and develop cross-functional teams on quality standards and continuous improvement methodologies.
• Serve as the primary contact for quality audits (internal, external, and customer).
• Drive root cause analysis (RCA) and corrective / preventive actions (CAR) to resolve quality issues.
• Partner with operations and engineering teams to enhance process capability and reduce defects.
• Manage customer complaints and ensure timely resolution.
• Oversee supplier quality management and ensure vendor compliance with GPA standards.
• Lead Lean / Six Sigma initiatives to improve operational efficiency and reduce waste.
• Support quality processes across multiple GPA facilities in Southern California and Mexicali, Mexico, including on-site visits as needed.
• Provide senior leadership with regular reports on trends, KPI performance, and progress toward strategic quality objectives.

Qualifications

Seniority level

Employment type

Job function

Notes

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