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(Solo Quedan 24h) Client Executive Manager (Managed Services)...

(Solo Quedan 24h) Client Executive Manager (Managed Services)...

ComputacenterLima Metropolitana, Lima, PE
Hace 19 horas
Descripción del trabajo

What you’ll be doing

  • Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
  • Manage and implement projects relevant to the specialist area.
  • Manage, develop, and coach a team of staff and implement performance management solutions where required.
  • Develops and motivate the team to help ensure the delivery of function and business targets.
  • Assess situations, issues, and opportunities and escalate when appropriate.
  • Acting as a point of escalation on complex issues and providing appropriate support to other team members
  • Maintain confidentiality in all business-related matters.
  • Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
  • Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
  • Responsible for managing budget / P&L to maintain spending in line with budgetary limitations.
  • Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

What you have

  • Experience managing a P&L.
  • Experience managing SLAs, KPIs, and performance metrics.
  • Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
  • Experience in dealing with and influencing multi-tier management.
  • You must be authorized to work in the United States.
  • Bonus Points

  • Advanced academic background, preferably to good degree level or equivalent.
  • Proven track record of work experience in a challenging commercial environment.
  • ServiceNow experience.
  • What you can expect

    There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

    About us

    Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com / us

    Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

  • Information Technology and Management
  • Industries

  • IT Services and IT Consulting
  • #J-18808-Ljbffr

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