Value-Added Services Engineer (BI)

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About AppLogic Networks

AppLogic Networks , the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, AppLogic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes AppLogic Networks unique in the market : superior App QoE!

Overview

As an Engineer, VAS Business Intelligence (BI) you will be operating database cluster and designing various analytical reports at one of AppLogic Networks’s key accounts. As a BI Engineer, you will be working with different business teams within customers’ organizations, collecting their requests, and create new / update existing BI reports to accommodate business needs. You will also be responsible in monitoring and maintaining database cluster health in optimal condition. Issues that are outside of your knowledge domain will be escalated to AppLogic Networks’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.

Responsibilities

• Work with Customer Network / Business teams , collect analytical requirements and create / update BI reports
• Develop new reports proactively based on the best practices from other AppLogic Networks deployments
• Present the report to end customer
• General services as required including installation of software maintenance updates for database servers and solutions
• Work within customers change management and maintenance window guidelines
• Collaborate with AppLogic Networks team to follow best practices in report development
• Accountability for Case management and ensuring that they are resolved
• Providing consultative support and mentor other less experienced team members
• Positive contribution towards quality reviews for other colleagues and peers

Qualifications

Knowledge and Skills

Required

Work Experience, Education and Certifications

Work Conditions

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Analyst

Industries

Telecommunications

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