Production Service Support Engineer (Incident Management) - Pacific time zone

Join to apply for the Production Service Support Engineer (Incident Management) - Chicago time zone role at Groupon

2 days ago Be among the first 25 applicants

Join to apply for the Production Service Support Engineer (Incident Management) - Chicago time zone role at Groupon

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

We are looking for a Site Reliability Engineer (Incident Management) to join our team to support and optimise the process, implementation, and operational support of internal systems that span the business side and engineering departments.

Our infrastructure ecosystem :

• AWS / GCP Environment
• Docker and Kubernetes
• Elasticsearch
• Pingdom, Opsgenie, Kibana and Wavefront / Grafana monitoring tools
• GitHub and JIRA
• Java, Ruby and Node.js and Next.js
• MySQL and PG databases
• Redis and Memcached
• Akamai CDN
• Python Tooling

Some more details on the role :

We’re excited about you if you have :

We value engineers who are :

Groupon is an AI-First Company

We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role— you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud : Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Technology, Information and Internet

Referrals increase your chances of interviewing at Groupon by 2x

Get notified about new Support Services Engineer jobs in Peru .

Data Engineer, Python and Cloud Services, Senior Level 1

Senior Site Reliability / Gitops Engineer

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr